Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
📻 Siste episoder av Awkward Silences
Her er de nyeste episodene tilgjengelige via RSS-feeden:
#182 - The Future of Research (In a Moment of Change) (00:40:40)
Ben sits down with Basel Fakhoury, CEO and Co-founder of User Interviews, and Baran Erkel, Chief Strategy Officer at UserTesting, for a conversation about the research industry's evolution. With AI re...
#181 - Why We Need Design Now More Than Ever with Karl Randay of 383 (00:51:19)
Ben Wiedmaier sits with Karl Randay, Experience Director at 383, to explore how designers can stay relevant in an increasingly automated world. Karl shares insights from working with major brands like...
#180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience (00:55:35)
Ben is joined by Maria Rosala from Nielsen Norman Group and John Whalen from Brilliant Experience to wrap up 2025 and make some predictions for 2026. Maria and John share practical insights on everyth...
#179 - The Future of Research Operations with Kate Towsey LIVE (00:55:28)
Erin May sits down with Kate Towsey, founder of Cha Cha Club and author of Research That Scales, for Research Ops Appreciation Week. Kate shares insights from producing an audio documentary series on ...
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin (00:47:12)
Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based ass...
#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase (00:52:46)
Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secu...
#176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data (00:36:30)
Erin is joined by Samira Jain, Serena Hillman, and Jackie Ianni from Microsoft Azure Data to discuss how they built the Swift Research Lab over the past two years. The team shares their systematic fiv...
#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research (00:50:18)
Ben sits down with Jake Burghardt from Integrating Research to discuss his new book Stop Wasting Research and how organizations can maximize the product impact of their customer insights. Jake breaks ...
# 174 - Qualitative Research's Enduring Impact with Nancy Baum of C+R Research LIVE (00:50:14)
The popularity of AI moderation tools, increased attention on "big" data sets (and streams), and the ongoing uncertainty in the research job market have (understandably) led some to wonder about the f...
Research Ops 2.0, Episode 5: The People of ResearchOps (00:54:03)
In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries ...
Research Ops 2.0, Episode 4: Building Enduring Systems Amidst Constant Change (00:48:33)
In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries ...
Research Ops 2.0, Episode 3: Taking a Platform Approach to ResearchOps (00:46:00)
In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries ...
#173 - Prototyping AI in Live Research with Bold Insight & Panasonic Well (00:54:31)
Erin May sits down with Larry Becker and Gavin Lew of Bold Insight to explore how researchers can prototype AI experiences that don't exist yet. They're joined by Katie Johnson, Global Head of Researc...
Research Ops 2.0, Episode 2: Leveraging AI for Research Superstardom (00:51:24)
In just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries f...
Special Release! Research Ops 2.0, Episode 1: The Evolution of ResearchOps (00:43:46)
In just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries f...
#172 - Summer Throwback: Caitria O'Neill on the Problems of Research Reports (00:46:48)
Welcome to our final Summer Throwback. We're revisiting some of our favorite conversations and insights.We're closing with a topic that technology like AI—and shrinking attention space—is affecting: r...
#171 - Summer Throwback: Kate Towsey on Starting a ReOps Practice (00:44:24)
Welcome to Summer Throwbacks, where we revisit some of our favorite episodes. This week's guest is Kate Towsey, who helped spotlight the relevance, urgency, and importance of Research Operations (ReOp...
#170 - Summer Throwback: Andrea Amorós on Influencing Stakeholders with Strategic Research (00:45:26)
Welcome to Summer Throwbacks, where we revisit some of Awkward Silences' most memorable episodes.This week, Andrea Amoros, a Senior Principal Researcher at Ingram Micro talks strategic research (which...
#169 - Summer Throwback: Eniola Abioye on Breaking into User Research (00:51:37)
Welcome to Summer Throwbacks, were we revisit some of Awkward Silences' most memorable episodes.This week, Eniola Abioye, UX Researcher at Meta, discusses what it takes to break into the user research...
Welcome to Summer Throwbacks, where we revisit some of Awkward Silences' most memorable episodes.This week features Amy Chess (then at Amazon) unpacking arguably the most important research skill: ask...
Welcome to Summer Throwbacks, where we revisit some of Awkward Silences' most memorable episodes.This week brings back an evergreen conversation with Product Talk's Teresa Torres on continuous discove...
#166 - Summer Throwback: Erika Hall on Why Surveys (Almost Always) Suck (00:43:35)
Welcome to Summer Throwbacks, where we revisit some of Awkward Silences' most memorable episodes.This week features a conversation with Erika Hall on the misuses of surveys. They're overused, often sh...
#165 - High Impact Research on Embedded Teams with Hannah Ghidey of Etsy (00:35:16)
Embedded research teams—where UXRs are dedicated to a single product area—are popular. The proximity to design, product, and engineering stakeholders increases subject-matter expertise and user insigh...
#164 - UX Lessons from a Decade Researching AI with Jess Holbrook of Microsoft (00:49:29)
Much of the conversation around AI in UX involves how it will shape and change researchers' work. Today's guest, Jess Holbrook, who leads UX research for Microsoft AI, has been thinking a lot about ho...
#163 - Creating Mindful Product Experiences with Jay Vidyarthi of Still Ape (00:48:46)
In this episode, Erin and Ben chat with Jay Vidyarthi, designer, author, and founder at Still Ape. Jay is a leading thinker around designing mindful product experiences. He's also published a new book...
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