Atlassian Impact is the ultimate podcast for unlocking the full potential of your Atlassian tools. Join us as we explore the people, practices, and technology that can help you work smarter and faster, drive organizational alignment, achieve business goals, and get the most out of your technology investment. Get ready to transform the way you work...let's make an impact!
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Enterprise Transformation Made Simple: Focusing On Alignment and the Problems That Matter So Your Organization Can Compete and Thrive (00:26:32)
In this insightful episode of Atlassian Impact, Erin Philips, your host, dives deep into the challenges of enterprise transformations with Tracy Walton, Director of Agile Services at Isos Technology. Tracy shares her extensive experience in helping organizations achieve business agility and alignment, offering valuable strategies to correct misalignment and drive better business outcomes.
Main Topics
01:22 - Defining Business Agility: Tracy explains the concept and its importance in today’s market.
02:39 - Understanding Enterprise Transformation: Discussing the gap between current state and desired outcomes.
03:43 - The Pyramid of Clarity: Aligning identity, goals, strategy, and work for effective transformation.
07:26 - Why Transformations Fail: Exploring common pitfalls and the importance of clear mission and vision.
08:00 - Signs of a Failing Transformation: Identifying symptoms of misalignment and deeper organizational issues.
14:24 - Importance of Alignment: Focusing on outcomes over tools to ensure successful strategy execution.
17:27 - Accelerating Transformation: The role of expert partners in navigating complex transformations.
Episode Guests
Host: Erin Philips on LinkedIn
Guest: Tracy Walton on LinkedIn
Additional Resources
Isos Technology – Learn more about the services offered by Isos Technology.
Succeeding with Agile by Mike Cohn – The book that inspired Tracy Walton’s career in agile.
How Atlassian Solutions Can Help You Correct Misalignment and Supercharge Business Outcomes - Download our whitepaper for a deeper dive into organizational alignment.
Listen, rate, and subscribe!
Apple | Spotify
Get to Know the New Managed Services: How Atlassian MSPs are Evolving to Meet Market Needs (00:22:44)
In this episode of Atlassian Impact, show host Erin Philips delves into the evolving role of Managed Service Providers (MSPs) with special guest Jay Louvis, Director of Managed Services at Isos Technology. Jay shares insights on how MSPs are adapting to current market conditions, the shift organizations are making toward cloud-based solutions, and the strategic value MSPs bring to enterprise organizations.
Main Topics
1:32: Impact of Market Conditions on Atlassian Ecosystem: How inflation, election year, and other market factors are influencing investment in Atlassian tools
2:45: Rethinking Managed Services: How MSPs are adapting to changing market needs by being more creative and cost-efficient
3:15: Evaluating Managed Services Solutions: Key considerations for organizations when comparing different providers
5:05: Importance of MSPs’ Expertise and Resource Location
7:41: Role of MSPs in SaaS-Based Delivery Models: Changes with the shift to cloud platforms and SaaS solutions
10:28: Leveraging AI in Managed Services: Potential and limitations of AI and its impact on the role of MSPs
13:18: Shifting Perceptions of Managed Services: Changing mindsets around MSPs from commodity to strategic investment
16:05: Real-Life Customer Success Stories: Innovative managed services relationships and how customers benefited
Episode Guests
Jay Louvis, Director of Managed Services at Isos Technology
Jay is the Strategic Practice Owner (SPO) of Managed Services at Isos. He began his technical career as a college student at Apple retail. Jay believes the customer service experience was incredibly valuable in preparing him for a consulting role by learning how to handle a variety of customers in technical and non-technical situations. He enjoys a fast-paced environment focused on building relationships. Outside of work, Jay spends time cooking, drinking craft beer, surfing, snowboarding, and being a dad.
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Apple | Spotify
From Setbacks to Success: How to Overcome Data Center to Cloud Migration Challenges (00:29:49)
In this episode of Atlassian Impact, Erin Philips and guest expert Galen Kralik, a Technical Project Manager at Isos Technology, discuss the intricacies of Atlassian Cloud migrations. They delve into common pain points of on-prem solutions, the benefits of Cloud migration, and the hesitations enterprises face due to control and security concerns. The episode provides valuable insights on best practices for planning and executing migrations, the importance of thorough preparation and collaborative processes, and strategies to avoid common pitfalls. The discussion also highlights the significance of consistent governance and clear expectations to ensure a successful migration to the cloud.
Main Topics
00:56 - Common Pain Points with On-Prem Solutions that Lead to Cloud Consideration
02:13 - Cloud Solution Upkeep: Security Patches and Disaster Recovery
03:53 - Why Enterprises Hesitate to Move to the Cloud: Control, Security, and Compliance Concerns
06:15 - Balancing Control and Trust in Cloud Migrations
07:26 - Best Practices for Planning and Executing Successful Cloud Migrations
09:12 - Preparing Data for Migration: The Role of Assessments
10:52 - Collaborative Migration Process: Ensuring a Smooth Transition
13:30 - Common Pitfalls in Cloud Migrations and Strategies to Mitigate Risks
16:00 - Importance of Consistent Governance for Successful Cloud Migrations
17:36 - Recommendations for Ensuring Ongoing Cloud Success: Optimization, Enhancement, and Maintenance
Episode Guests
Galen Kralik, Technical Project Manager at Isos Technology
Additional Resources
Whitepaper: The Essential Guide to Overcoming Migration Obstacles and Accelerating Your Transition to Cloud
Team '24 Takeaways with Appfire, HYCU, and Tempo (00:32:52)
Episode Introduction
In this episode of Atlassian Impact, host Erin Philips brings together a panel of experts from key Atlassian partners—Appfire, HYCU, and Tempo—to discuss the latest news, trends, and insights from Atlassian's Team ‘24 conference. The experts dive into the most exciting announcements and developments, offering their perspectives on how new features and best practices can be leveraged to maximize the value of Atlassian tools. Whether you’re an Atlassian veteran or new to the ecosystem, this episode provides valuable knowledge and actionable tips to enhance your team's productivity, collaboration, and workplace happiness.
Main Topics
01:56 - AI Innovations in Atlassian Tools
06:19 - Enterprise Cloud Migration
10:37 - Data Protection and User Access
12:36 - Service Management Trends
17:57 - Asset and Configuration Management
18:47 - Developer Experience Enhancements
24:20 - Atlassian System of Work
29:54 - Community Engagement and Upcoming Events
31:44 - Closing Remarks
Episode Guests
Nikki Zavadska, Lead Product Manager, Growth at Appfire
Andy Fernandez, Director, Product Management at HYCU
Shannon Mason, Chief Strategy Officer at Tempo
Additional Resources
The Biggest News from Atlassian Team ‘24
Listen, rate, and subscribe!Apple | Spotify
From Ideas to Impact: Build What Matters with Jira Product Discovery (00:27:03)
In this episode of Atlassian Impact, Erin Philips from Isos Technology discusses trends in product management and the advantages of Jira Product Discovery for teams of all kinds with Strategic Advisor JB Higgins.
Main Topics
01:31 - Jira Product Discovery: JB's Insights & Experiences
02:14 - Who Can Benefit from Jira Product Discovery
04:13 - Key Benefits and Features
07:03 - Idea Tickets, Insights, and View Management
11:41 - Jira Product Discovery vs. Other Product Management Tools
13:40 - Team-Managed Projects Spark Potential for Organization-Wide Planning
21:15 - Integrating Jira Product Discovery & Strategies for Optimization
23:54 - Future Trends in Product Management: Perspectives from JB
27:45 - The Impact of Jira Product Discovery on the Idea-to-Delivery Cycle
Episode Resources
https://www.atlassian.com/software/jira/product-discovery?tab=all-on-jira
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Apple | Spotify
Modernizing Government Processes with Jira Service Management (00:18:01)
In this episode, we explore the intersection of technology and government processes with Kirk Shultz, Atlassian Consultant at Isos Technology. Join us as we delve into modernizing government processes using Jira Service Management (JSM). We'll uncover its practical applications and tangible benefits within the federal landscape, including how to streamline workflows and enhance the efficiency of your government operations.
Main Topics
0:00 Introduction
1:13 Understanding Jira Service Management (JSM)
2:00 Application of JSM in Government Agencies
2:38 Case Study Example
4:54 JSM’s Role in Digital Transformation
5:48 Transparency, Asset Management, and Data Control with JSM
9:52 The Benefits of Using Atlassian Assets
12:20 Challenges and Solutions in Adopting JSM
13:02 Expertise and Experience in Federal Sector Implementations
15:12 Future Developments in JSM
18:39 Advice for Change Management in Government Organizations
Episode Resources
https://blog.isostech.com/atlassian-jira-service-management-a-fast-efficient-itsm-solution-for-federal-agencies-that-creates-transparency-only-where-its-needed
https://blog.isostech.com/atlassian-jira-service-management-powerful-asset-management-for-federal-agencies-that-provides-real-time-situational-awareness
https://blog.isostech.com/jsm-streamlined-automated-change-management-for-federal-agencies-to-augment-the-devsecops-pipeline
https://events.atlassian.com/
Jump-starting Stalled Agile Transformations: How to Scale 1% at a Time (00:18:42)
Episode Introduction
Welcome to Episode 9 of the Atlassian Impact podcast. In today’s episode, we delve into the frequently missed elements that can make or break a company’s agile transformation. Joined by Danielle Paula, Principal Agillst at Isos Technology, we uncover pivotal insights to help advance your agile journey – including solutions to the challenges you may encounter along the way.
Main Topics
00:00 Introduction and Overview of the Episode
1:28 Addressing Large-Scale Agile Transformation Challenges
3:47 Common Misconceptions and Solutions
9:10 The Three Elements for Agile Success: People, Practices, and Technology
12:27 Embracing Incremental Changes in Agile Transformations
17:47 Closing Remarks and Reflections on the Discussion
Navigating the Work Management Landscape: Why Jira Work Management? (00:26:27)
Welcome to Episode 8 of the Atlassian Impact podcast. In today’s episode, we delve into the fascinating world of Jira Work Management. We’ll discuss the benefits of consolidating tools, the importance of smart links, the role of AI in work management, and why even seemingly straightforward tools can benefit from expert guidance. Our guest JB Ronfard brings a wealth of experience in navigating work management tools and has consistently proven to enhance productivity and achieve better results.
Main Topics
00:00 Introduction and Overview of the Episode
07:01 Discussing the Importance of Work Management Tools
07:58 Features and Functionality of Atlassian's Work Management Platform
10:06 Integration of Jira Work Management with Other Tools
13:22 Success Stories from Businesses Using Jira Work Management
17:30 Trends and Emerging Technologies in Work Management
20:42 The Role of AI in Work Management
26:15 Managing Tool Consolidation and Acquisitions
26:58 The Use of Confluence for Work Management
24:18 Importance of Investing in Consulting and Services for Tool Adoption
25:24 Closing Remarks and Reflections on the Discussion
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Top 6 Tech Trends for 2024: Reading the Tea Leaves with Thad West (00:31:02)
Welcome to Episode 7 of the Atlassian Impact podcast, where we explore the top transformative tech trends and predictions for 2024. Join us as we gain insights from Thad West, Co-Founder and CEO of Isos Technology, about the rise of automation and AI, the intersection of agile methodologies with technology, the evolution of Atlassian tools like Jira Service Management, migration to the cloud, and more!
Main Topics
Introduction to Tech Trends for 2024 with Thad West
1:49 AI and Automation Trends
3:19 Isōs Approach to AI
6:52 Economic Uncertainty and Efficiency
10:02 Better Ways of Working in 2024
12:15 Agile and Collaboration
13:56 Jira Service Management (JSM)
16:23 Atlassian’s Recognition and Impact on the Market
18:25 Setting Expectations and SLAs
19:44 Security and Compliance in Atlassian Cloud
23:58 Cloud Adoption Challenges and Benefits
26:25 Human Connection in 2024
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Unleash Your Organization’s Potential: Agile Methodologies and Atlassian Power Tools to Increase Alignment (00:33:25)
In this episode, we're joined by Tracy Walton, Director of Agile Services at Isos Technology. Tracy shares her perspective on achieving organizational alignment through agile methodologies and Atlassian’s range of tools, including Jira Software, Advanced Roadmaps, and Jira Align. She explores their practical uses and advantages in different contexts, from small teams to large enterprises with various methodologies and differing work approaches. Tune in to gain insight on using agile values and Atlassian tools to increase alignment.
Main Topics
1:56 Alignment vs. Misalignment in Organizations
5:07 Agile Methodologies and Their Impact on Organizational Alignment
8:10 Choosing the Right Tools for an Organization
11:56 The Connection Between Agile Ways of Working and Alignment
14:22 Different Work Approaches (Waterfall, Agile, Hybrid) and How Atlassian Tools Accommodate These
17:43 The Concept of "Bringing People to the Work" vs. "Bringing Work to the People"
From Mess to Success: Best Practices for Cleaning Up Your Atlassian Tools (00:25:03)
Having a well-organized digital workspace is pivotal to enhancing workflow and productivity. Dive deep into the transformative world of Atlassian tools, discovering the unmatched benefits of a clutter-free and optimized environment. Ian Cooperman, Director of Service Management at Isos Technology, will be our guide, highlighting business challenges and the power of an expertly maintained Atlassian suite. Get actionable insights to boost your Atlassian skills, whether you are a beginner or a seasoned user.
Main Topics
2:59 Challenges Users Face When Organizing Atlassian Tools
4:28 Signs Your Atlassian Suite Needs a Revamp
8:26 Best Practices for Staying Organized
10:50 Tech Mindset: Cost vs. Investment and Its Impact
12:04 How to Start Your Decluttering Journey
14:19 Optimizing with Fresh Starts: Migration and Cleanup Strategies
16:34 Reality Check Point: The Complexity of Atlassian Cleanup
18:51 Revamping Tools: A Credit Union's Transformation Journey
21:11 Empowering Success with Atlassian: From ROI to Strategic Management
Episode Resources
Cleaning & Organizing whitepaper
Cleaning & Organizing webinar
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Apple | Spotify
Find Your Perfect Match: Tips on Choosing an Atlassian Managed Services Provider (00:32:05)
Discover how, with the right managed services provider by your side, organizations can ensure that their Atlassian tools evolve in perfect harmony with their ever-changing business needs. When growth and efficiency are key, you need to take advantage of every opportunity your Atlassian investment offers. Join us as Jay Louvis, Director of Managed Services at Isos, gives us a breakdown of the strategic and operational benefits of teaming up with an Atlassian MSP, and how to choose the right partner for your organization.
Main Topics
02:11 Atlassian Managed Services Providers: Understanding Their Role and Objectives
05:15 MSP vs. In-House Management
08:05 Challenges Organizations Face Internally Managing Tools
10:35 Strategic Benefits of Using a Managed Services Provider
15:14 How to Get the Most Out of Atlassian Tools
19:14 Success Stories: Organizations that Benefited from an MSP
22:46 Misconceptions and Myths: The Truth About Working With an Atlassian MSP
25:59 Perfect Match: Find a Partner, Not Just a Vendor
29:19 Managed Services Advice: Flexibility Is Key
Episode Resources
The Complete Guide to Atlassian Managed Services
Connect with Jay Louvis, Isos Technology, on LinkedIn
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ITSM Platform Smackdown: Jira Service Management vs. the Rest! (00:31:24)
In the latest episode of Atlassian Impact, we dive headfirst into the ultimate ITSM Platform Smackdown: Jira Service Management vs. the Rest! 🥊💻
Hosted by Erin Philips, this episode brings Nick Sommerfeld, Strategic Account Manager at Isōs Technology, ringside to dissect and compare the hottest players in the IT Service Management (ITSM) arena.
Main Topics
● 01:54 Evolution of ITSM to ESM and Tool Integration
● 04:10 The Elephant in the Room: Comparing JSM with Competitors like ServiceNow
● 07:21 Why We’re Rooting for Jira Service Management
● 11:06 Ease of Integration in JSM
● 12:31 Automation to Work Smarter and Faster
● 16:59 Switching from ServiceNow to Jira Service Management
● 27:40 Give JSM a Try
Episode Resources
● Check out our resource “The Case for Jira Service Management: Its Functional and
Economic Benefits and How it Stacks Up Against ServiceNow®”
https://go.isostech.com/the-case-for-jira-service-management
● Connect with Nick Sommerfeld on LinkedIn:
https://www.linkedin.com/in/nick-sommerfeld/
Listen, rate, and subscribe!
Atlassian Server End of Life Draws Near, But Never Fear: The Cloud Migration Episode Is Here! (00:30:25)
End of Life for Atlassian Server is just around the corner, and many companies still need to make a critical business decision about what to do with their Atlassian tools. If migrating to Atlassian Cloud hasn’t yet made it onto your radar, it’s time to make a move. Join us as Jon Johnson from Isos Technology takes us through everything you need to know for a smooth transition to the cloud.
Hint: Don’t wait until you’re under the wire, start now!
Main Topics
00:00 Migration Stress: What to Do About It
02:00 Atlassian Server End of Life: What to Know
03:30 Determining if Atlassian Cloud Is Right for You
10:05 The Best Time to Start a Migration
14:02 Marie Kondo Your Instance!
18:30 A Discussion of Migration Costs
24:35 A Migration Success Story
Take Our Atlassian Cloud Readiness Quiz: https://go.isostech.com/migrating-to-atlassian-cloud
Connect with Jon Johnson on LinkedIn: https://www.linkedin.com/in/jonmichaeljohnson/
Atlassian Joins the AI Revolution: What It Means for ITSM & Why You Should Be Excited (00:30:08)
ITSM teams, it’s time to breathe a sigh of relief. Atlassian’s introduction of new automation and AI features is making it possible to work smarter, faster, and in mind-boggling ways. Andrew Baumann, Isos Technology’s resident JSM expert, joins us to discuss why we’re excited about AI, Atlassian success stories, and how you can take automation to the next level.
Main Topics
06:21 What You Came Here For: Let’s Talk AI
09:25 Atlassian Automation: What’s New, Cool, and Exciting
17:36 An Atlassian Integration Success Story
22:38 How to Start Taking Advantage of Automation
25:08 Andrew’s Top Two Automation Tips
27:58 A Moment of Love for ITIL
Episode Resources
Connect with Andrew Baumann, Isos Technology, on LinkedIn
More on Atlassian Intelligence
Watch the Unlocking Automation Webinar
Grab Our Whitepaper on Jumpstarting Automation for Jira Service Management
Listen, rate, and subscribe!
Welcome to Atlassian Impact (00:00:32)
Atlassian solutions are in use at companies all over the world in virtually every industry, empowering teams of all sizes to drive value for their customers.
So what are these tools that support so many organizations? Join me on a journey into the Atlassian ecosystem with the experts at Isos Technology to help you work smarter and faster.
I’m Erin Philips from Isos Technology. Let’s make an impact!
Tech Trends to Look Forward to in 2022 (00:06:27)
What’s in store for Isos Tech clients and Atlassian users in 2022 and beyond? We’re discussing enterprise service management and more in this new post — watch now!
To learn more, visit Isos Tech!
Our Favorite Apps From 2021 (00:06:47)
What new apps and tools made a difference for Atlassian and Jira users in 2021?
We’ll talk about them — and why they’re important — in this new post!
To learn more, visit IsosTech.com!
Isos' Top 5 Downloaded Content From 2021 (00:06:29)
What was the Isos Tech audience interested in 2021 — and what do those insights tell us about the year to come? Find out in our new video!
And to learn more, visit us online now!
Top 5 Atlassian Announcements for 2021 (00:05:20)
Atlassian moving away from their server offering was big news in 2021, but what else made front-page news? Find out in this new post!
To learn more, click here now!
How to Save Time By Preparing for Your Jira Migration (00:05:26)
If you're preparing for a Jira migration, it's important to ensure that your data is clean and ready to move. The right partner can make the process manageable - see how in our new post!
And to learn more, click here to visit the Isos Tech website!
The Jira Metrics, KPI’s, and Reporting You Should Stay On Top Of (00:04:37)
Do your Jira metrics, reports, and KPIs provide an accurate view of your teams' status? Learn how to use Jira more effectively for greater visibility in our new post!
To learn more, visit Isos Tech now!
You Can Simplify & Improve JIRA For Your Teams with These Tips (00:05:00)
You can optimize and simplify Jira to increase visibility and efficiency for your teams and projects. Learn about the benefits in our new post!
To learn more, visit Isos Tech now!
Leave the Wild West Behind with Effective Jira Governance (00:04:36)
A properly governed Jira environment can improve performance, latency issues, reporting, and more for users and admins alike. See how in our new post!
And to learn more, visit Isos Tech today!
How To Clean Up the Jira Mess Your Team is Stuck in (00:03:53)
When you have a messy Jira instance, it's difficult to connect tasks to business goals, maintain processes, keep up with reporting, see bottlenecks, and much more. See how a more effective Jira can help your teams in this new post!
To learn more, visit the Isos Tech website!
