ADD Systems ADDcast brings industry experts together to talk about the role of technology in the energy distribution and convenience store industries. Guests share their insights on challenges and opportunities in the propane, commercial bulk fuels, heating oil, HVAC, wholesale petroleum, lubricants and convenience store industries. From software and security experts, to retailers, managers and corporate officers in the industry, our guests will help us break down some hot topics and talk about ways to improve efficiency, profitability, security and the customer experience.
📻 Siste episoder av ADD Systems ADDcast
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Disney World Ambassadors Show BTC Attendees How to Make Their Conference Experience Magical (00:24:24)
Phelicia Blake and Kylee Withers, the 2026-2027 Walt Disney World Ambassadors, discuss some tips and tricks for 2026 BTC attendees. They mentioned some of their favorite Disney World restaurants, using the My Disney Experience app, fun activities to do at various parks, and a preview of an exclusive BTC-attendee event at Star Wars: Galaxy's Edge.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
Backup Best Practices Crucial for Successful Recovery (00:12:05)
In this ADDcast, Andrew Katsigiannis, Director of IT and Customer Support at ADD Systems, and Kaizad Madon, ADD Energy/E360 Product Manager at ADD Systems, discuss backup best practices to ensure viability when you need them most. They discuss the difference between virtual machine and database backups, how often each should be run, and how they fit in an overall cybersecurity strategy.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
Introducing the ADD User Group Finance Committee (00:12:18)
In the latest episode of ADDcast, Alec Hulbert of Tiger Fuel and Severine Gimenez of Port Consolidated, chairs of the new ADD User Group Finance Committee, introduce its intent and their plans to create an impactful group. They go over how the Finance Committee formed, what topics it will focus on, and, due the the nature of finance touching many different functional areas, how they plan to partner with other AUG committees for joint discussions.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
A Preview of NACS Show 2025 (00:29:19)
In the latest episode of ADDcast, Jeff Lenard, Vice President of NACS – Media and Strategic Communications, and Chris Kiernan, Director of Operations – Retail/Wholesale at ADD Systems, gather together to discuss the NACS Show. They explain how to make the most of the conference and what to expect from its 2025 iteration.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
Empower Your Operation Like Phil's Propane (00:46:17)
Stephanie Gifford, Operations Manager, and Nancy McDonald, Dispatcher at Phil's Propane based out of Tiverton, RI, explain how ADD Systems software has helped Phil's Propane become more efficient. Ideal drops, optimizing routes, and transitioning will-call customers to automatic accounts are just a few aspects they've enhanced to be more profitable. They credit Jim Gillis, Energy Consultant at ADD Systems, for much of their success.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
A Preview of the 2026 Business Tech Conference (00:13:38)
Amy Katsigiannis, BTC and Special Projects Coordinator, talks about the 2026 Business Tech Conference. Amy shares the history of the BTC, why Disney remains the perfect host location, and what’s in store for attendees, including informative sessions and networking to special events like a private night at Star Wars: Galaxy’s Edge. Plus, hear about new updates, including the Whova app for registration and planning.Learn more about the BTC at: http://wwww.addsys.com/btc CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
The Value of Leadership: Insights from the ADD User Group President & Vice President (00:17:39)
In this episode of ADDcast, Megan Carr, AUG President and Director of Logistics at Paraco Gas, and Justin Bolus, AUG Vice President and Wholesale Fuel Director of Bumgarner Oil, discuss serving as AUG chairs. They explore the benefits of leadership, the power of networking, and how AUG committees drive collaboration and innovation among ADD Systems users. CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
Maximizing Service Department Profitability: The Power of No-Charge Invoices (00:05:52)
In this ADDcast episode, we welcome back Jim Gillis, Energy Consultant at ADD Systems, to discuss a key challenge in the industry: generating profit from service departments. Jim shares insights on how competitive pressure leads many companies to offer no-charge services and the hidden impact this has on profitability. He also introduces a best-practice solution developed by ADD Systems to help clients highlight the value of their services while maintaining efficiency and customer satisfaction.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
Unlocking Insights with Business Intelligence (00:08:47)
In this episode of ADDcast: Bryan Walline, Lead Developer of Business Intelligence at ADD Systems, speaks about Atlas, our web-based reporting tool that streamlines data analysis and automation & Zach Swartley of Penn Valley Gas discusses the ADD User Group's Business Intelligence and Reporting Committee’s focus on leveraging data for better decision-making.CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsX: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
ADD Systems: A Year in Review and Looking Ahead (00:12:59)
In this episode of ADDcast, we delve into ADD Systems' successful 2024, featuring over 100 product releases and thriving client relationships. We explore the vital role of the ADD User Group in shaping the future of our software. Plus, our leadership discusses the evolving energy landscape, the impact of AI, and what lies ahead for ADD Systems in 2025.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
ADD Cares During The Holiday Season (00:05:49)
In the latest ADDcast episode, Sandy Glenn, ADD Systems’ HR Administrator, talks about ADD Cares, the company’s volunteer-led charitable program. She celebrates employee efforts, such as the $21,000 raised for Kurling for Kids by Stanley Fong. That total includes some $3,000 in contributions from ADD as a company and fellow employees. Sandy also invites ideas for 2025 initiatives.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Top Advice From Years of Implementation Experience (00:11:22)
In the latest episode of ADDcast, Tom Clark, Senior Implementation Specialist, shares his top tips for clients, emphasizing the importance of empowering and rewarding employees, incentivizing customer referrals, and optimizing software features for efficiency. He outlines best practices for digital customer communication and the value of ADD Systems’ user forums. Tom also discusses his career and retirement after many years with ADD Systems.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
The Hot Topics of NACS 2024 (00:10:19)
In the latest episode of ADDcast, Grant McAllister and Tracie Nall, Major Account Manager and Account Manager at ADD Systems, respectively, reflect on the hot topics from NACS 2024. They discuss the rise of AI as the most talked-about trend, particularly its impact on improving store operations. Additionally, they explore innovations in foodservice and recipe management, highlighting ADD eStore as a key tool for convenience stores. Tracie also maps out the benefits of joining the ADD User Group.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
AI: Evolving Expectations For Uses & Best Practices (00:23:36)
In the latest ADDcast, Steve Gent, New England Account Manager at ADD Systems, discusses the past, present, and future of artificial intelligence (AI). He starts with the meaning and history of AI and then mentions present applications of how AI is used. Steve also explains the ways AI affects and can potentially improve the energy and c-store industries.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Going Mobile With the AUG Raven Committee (00:17:08)
In the latest episode of ADDcast, Scott Tucker, Operations Process Manager at Paraco Gas and Chair of the ADD User Group Raven/Delivery Committee, discusses Paraco Gas' longstanding partnership with ADD Systems. Highlighting his role within the AUG, Tucker shares the benefits of collaborating with peers to prioritize software enhancements and address industry challenges. He encourages other users to join the committee for valuable insights and knowledge sharing.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Announcing The 2026 BTC (00:26:16)
In the latest episode of ADDcast, we discuss the 2026 BTC with Paul Borneman from Island Energy and Amy Katsigiannis from ADD Systems.
Paul discusses the benefits he found from the 2023 BTC, and Amy explains the process of making the BTC successful. The 2026 BTC promises informative educational sessions, new product announcements, countless opportunities for professional growth, and relationship-building, all in a family-friendly environment.
Learn more about the 2026 BTC here: https://www.addsys.com/btc/
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
An In-Depth Look into Software Upgrades (00:08:54)
Steve Tymikiw, ADD Systems' Customer Support Manager, discusses the importance of annual software upgrades, using a test database, and scheduling during less busy times. Steve explains that thorough preparation and collaboration with project managers, especially for first-time upgraders, is key to a successful implementation.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Moving Forward With The ADD User Group (00:14:41)
Megan Carr, Director of Field Ops Support Team at Paraco Gas, and Justin Bolus, Wholesale Fuel Director at Bumgarner Oil, unpack the ADD User Group (AUG) in this latest ADDcast. They discuss the AUG's mission to foster collaboration, problem-solving, and innovation among end-users. Megan provides a glimpse into the AUG’s upcoming initiatives, including the launch of a comprehensive quarterly newsletter and how user group enhancments factor into strategic roadmap discussions. Justin details the importance of narrowing down specific areas of interest or departmental needs when considering joining the AUG committees, advocating for quality over quantity in involvement.Learn more about the ADD User Group at: https://www.addsys.com/services/add-user-group/CONNECT WITH ADD SYSTEMSADD Systems: https://addsys.comLinkedIn: https://www.linkedin.com/company/add-systemsFacebook: https://www.facebook.com/ADDSystemsSoftwareInstagram: https://www.instagram.com/addsystemsTwitter / X: https://twitter.com/add_systemsYouTube: https://www.youtube.com/user/ADDSystemsSoftware
How To Prepare For Implementation Success (00:16:47)
Lisa Stearns, Manager of Retail Implementations at ADD Systems, outlines the ADD Systems implementation process by offering a comprehensive overview full of invaluable insights, from initial planning to post-implementation support. Lisa emphasizes the significance of communication, adaptability, and collaboration between ADD Systems and clients.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
ADD Systems' 2024 Outlook, The Emergence of AI & ADD User Group Updates (00:21:51)
ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2023 product enhancements & highlights; outline the challenges and opportunities that our industries could face in the coming year; the impact that AI might have on the industry; why face-to-face time with our customers is so important; and the ADD User Group's accomplishments throughout 2023 plus what members can look forward to this year.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Giving Back With ADD Cares (00:06:14)
ADD Systems Director of Human Resources, Allyson Wright, and Amy Katsigiannis, BTC and Special Projects Coordinator, join us to discuss the ADD Cares initiative, the fundraising efforts that it includes, and outlining the 2023 Pajama Program plans.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Work Your Credit Every Day (00:09:58)
Jim Gillis, Energy Consultant at ADD Systems, joins us to discuss how companies can stay on top of credit during the winter season, including the software tools clients can use to manage credit well & some of the success stories he’s seen.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Using Software To Meet Your Marketing Initiatives (00:25:00)
Regina Balistreri and John Coyle, Director of Marketing / Documentation and Vice President of Sales at ADD Systems, respectively, join us to discuss today's marketing initiatives, ways ADD Systems tools have helped clients grow their businesses, how ADD Systems software can help with marketing, and more.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Exploring the Advantages of Pegasus for Service Teams (00:11:47)
Melissa Spahr, Senior Business Analyst at Dead River Company and Committee Chair of the Pegasus/Service Committee, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss the challenges she’s been able to address with ADD Systems software and the benefits of using Pegasus mobile in Dead River’s service department.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Taking Advantage of Current Industry Trends (00:17:10)
Chris Kiernan, Director of Operations Retail/Wholesale at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some of the ways that software and technology can help retailers take advantage of current industry trends, as well as key elements retailers should look for when considering new software.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
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