Bealls Legacy
Politikk og nyheterWelcome to the Bealls Legacy podcast! Here, Matt will offer deep insight into the business world, a family business with a Legacy that spans well over a century, and a variety of other topics!
Siste episoder av Bealls Legacy podcast
- Navigating Change: A CFO’s Perspective on Retail’s Next Chapter | #35 Alison Smith (00:34:38)
From inflation and interest rates to AI and the future ofbrick-and-mortar shopping, the retail world is shifting fast. In this episode of Bealls Legacy, Matt sits down with Allison Smith, CFO of Bealls Inc., to explore the challenges and opportunities facing both consumers and retailers today. They discuss:· Why inflation and interest rate decisions matter to every household· The growing divide between consumer debt and corporate cash reserves· How Bealls navigated hurricanes, tariffs, and storms while celebrating its 110thanniversary· The role of AI in shaping the shopping experience of tomorrow· Why cash reserves and agility are key to surviving uncertain times· The importance of culture, compassion, and leadership in times of change As technology disrupts industries and consumers demand more value, what will retail look like in the years ahead—and how can companies prepare to thrive? 👉 Do you think AI will transform shoppingforever, or will brick-and-mortar always have a place? Share your thoughts in the comments! Interested in a Career at Bealls? –https://www.beallsinc.com/beallsinc/careers Follow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/ Episode Timeline:00:00 - Introductions01:00 - CFO at Bealls09:52 - How has 2025 been?13:18 - What is Bealls doing right?14:19 - Journey as a CFO16:04 - What’s changed your perspective?17:45 - Practicing the Practices20:08 - What does the future hold?26:06 - What else is out there?32:48 – Closing #BeallsLegacy #BeallsInc #RetailFuture #AIandRetail#InflationImpact #ConsumerTrends #RetailLeadership #BusinessStrategy#ArtificialIntelligence #RetailEconomy #CompanyCulture #CFOInsights
- From Walk-On to Business Leader: A story of Grit, Growth & Authenticity | #34 Alex Willis (00:42:46)
Alex Willis went from walking on at the University of Florida toplaying in the NFL and now leading a company that transforms workplace culture. In this conversation, Alex shares how perseverance, authenticity, and leadership shaped his journey from football fields to boardrooms. We discuss his time with Randy Moss & Chris Carter, lessons learned from Coach TonyDungy, why presence and perseverance matter, and how his company Leadership Surge helps construction leaders turn around job sites and build stronger teams.If you’ve ever wondered how grit, discipline, and authenticity can carry you from underdog to leader, this episode will inspire you.Interested in a Career at Bealls? –https://www.beallsinc.com/beallsinc/careers Follow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/ Episode Timeline:00:00 – Introductions03:19 - Playing Football for UF12:28 - Getting to the Present Moment17:58 - Memorable Experience on a Site20:30 - Bealls Inc. Board Member22:42 - Impressions of a Store Tour29:44 - Things that Don’t Change37:25 - Our First Meeting42:23 – Closing
- Empowerment Over Pressure | #33 Jen Phillips, VP – Location Planning & Allocation (00:49:40)
In this episode of Bealls Legacy, Vice President of LocationPlanning & Allocation, Jen Phillips, shares her journey of growth, leadership, and perspective. From exploring thefuture of AI and its impact on business and humanity, to redefining “push energy” in leadership, Jen opens up about lessons learned, letting go of control, and finding balance.We also dive into the Bealls values and the vision of One Bealls—a bold transformation redefining the future of retail. On a personal level, Jen discusses curiosity, resilience, and her passion for creating more unity in theworld.This conversation is about change, perspective, and building afuture—both in business and life—where people are empowered to thrive.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careers Follow Matt Beall on LinkedIn - https://www.linkedin.com/in/matt-beall-legacy/ Episode Timeline:00:00 - Introductions03:51 - Why is AI so interesting for you?06:48 - What could go wrong with AI?17:12 - Values & Practices29:49 - Becoming One Bealls34:44 - What are you most passionate about?37:54 - Biggest Mystery for You?43:46 - Changing of your Mind?48:17 – Closing
- The Unlikely Journey to Leading Bealls| #32 Dan Love, Lead Director & Former President, Bealls Inc. (01:12:57)
From working at a car dealership to becoming President of Bealls Inc., this is the remarkable career story of Dan Love. In this conversation, we trace his path through early challenges, bold career moves, and pivotal moments that shaped both his leadership style and the future of Bealls. Dan shares whatit was like guiding the company through retail’s toughest challenges, the cultural values that still drive success today, and how technology — from AI to e-commerce — is transforming the industry. Packed with personal stories, lessons learned, and behind-the-scenes insights, this episode is a masterclassin resilience, adaptability, and leadership. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careers Follow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/ Episode Timeline:00:00:00 – Introductions00:05:35 - Before Bealls00:14:04 - Where did you see Bealls at?00:17:21 - Culture at Bealls00:28:53 - President of Bealls Inc.00:33:10 - Dan & Matt Working Together00:46:13 - AI & Retail00:57:56 - Bealls Inc. Board01:03:58 - Bealls Values01:11:43 – Closing
- Building the Future of Retail | #31 Ron Friese, SVP Supply Chain & Merchandise Process (00:55:22)
Ron Friese, Senior Vice President of Supply Chain and Merchandise Process at Bealls, joins Matt to explore his passion for retail, the evolving role of AI, and how Bealls is unifying its values and operations under “One Bealls.” From the excitement of innovation to reflections on company culture, this episode dives deep into what drives long-term success in a rapidlychanging industry.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline: 00:00 Introductions11:09 Why Retail?12:08 Job at Bealls18:09 Always Interested in Retail?21:15 What will AI Bring?34:27 Fear of AI?41:07 Bealls Values49:34 Becoming One Bealls52:39 Closing
- Building Bealls’ Digital Backbone | #30 Race Byxbee (00:37:08)
From safeguarding terabytes of retail data to steeringenterprise-scale innovation, VP of Operations, Infrastructure, Security & Enterprise Architecture Race Byxbee sits down withMatt Beall to reveal how Bealls’ tech backbone keeps millions of shoppers secure—and what it takes to lead through nonstop change.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/ Episode Timeline00:00 – Introductions06:43 - Beginning at Bealls07:49 - Career Path at Bealls09:41 - Biggest Accomplishments11:58 - Leaders within Technology19:48 - Cybersecurity Today27:43 - AI & Cyber Security28:58 - Most Fun Part of Job30:44 - Secrets to Navigating Change31:45 - Cultural Changes at Bealls34:43 - Closing
- A Globe Spanning Logistic Career | #29 Ray Daugherty, SVP Logistics (00:43:21)
In this episode of the Bealls Legacy , we sit down with Ray Daugherty, Senior Vice President of Logistics at Bealls Inc. Ray takes us on a journey from his military service to his pivotal role at Bealls, sharing invaluable lessons in leadership and logistics along the way.We kick off by exploring Ray’s transition from military life to the corporate world and the challenges he faced during this significant adjustment. Ray discusses the evolution of Bealls’ Distribution Center (DC) and what the future holds for logistics at the company. We also dive into how his team handles natural disasters, including hurricane preparedness and response.Ray’s commitment to leadership development shines through as he talks about value-driven leadership retreats and how they shape Bealls’ corporate culture. Tune in to hear Ray’s insights on adaptability, team motivation, and leading through challenges.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions06:28 Military Service14:25 Joining Bealls19:32 Biggest Adjustment22:16 Future of the DC28:00 Dealing with Hurricanes31:58 Leadership & Value Retreats40:37 Closing
- From Stockroom to Divisional Vice President: A 39 year Journey | #28 Frank DePalma, DVP, Construction (01:00:30)
Frank DePalma, Divisional Vice President of Bealls Inc., joins the Bealls Legacy podcast to reflect on his remarkable 39-year journey with the company. In this episode, Frank shares how he got his start at Bealls and how his role has evolved over the decades. We dive into the daily operations of corporate life, how Bealls has tackled inflation, and the leaders who left lasting impacts. Frank opens up about the company’s unique culture, its commitment to training and development, and the resilience shown during hurricane recovery efforts. As we wrap, Frank shares what’s next for him—and reveals some BIG news you won’t want to miss.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions01:04 Beginning at Bealls15:07 Day to Day of Corporate26:00 Combatting Inflation31:15 Impactful Leaders37:44 Why Bealls?40:11 Bealls Culture42:24 Training & Development49:30 Hurricane Recovery53:50 What’s Next?55:21 BIG NEWS59:38 Closing
- The Bricks Behind the Brand | #27 Wade Laufenberg (01:04:30)
In this episode of Bealls Legacy, we sit down with Wade Laufenberg, Senior Vice President of Real Estate & Construction for Bealls Inc., to explore the evolution of one of Florida’s most iconic retail brands. Wade shares his journey before joining Bealls, what a day in the life of an SVP looks like, and the behind-the-scenes story of the company’s major rebranding initiative.We dive into the current state of the real estate market, the importance of building a strong team, and the unique challenges facing retail development today. Wade also opens up about leading through a culture shift, the values that drive his leadership style, and how becoming a “contemplator” changed his perspective both professionally and personally.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions02:30 Before Bealls03:54 Day to Day of an SVP14:03 Re-Branding Bealls20:41 Real Estate Market28:30 The Team31:03 Challenges33:57 Culture Change47:35 Top Values59:02 Becoming a Contemplator01:02:31 Closing
- Developing People, Building Culture | #26 Cami Wilson (00:59:03)
In this episode, Matt sits down with Cami Wilson to explore her journey from disaster relief to becoming a key leader in training and development at Bealls Inc. Cami shares her early impressions of the company, how she champions the “One Bealls” vision, and the role that structured development plays in shaping a resilient, values-driven culture. They discuss how investing in people drives progress—and what’s next for Bealls as it continues to grow through connection, learning, and leadership.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions04:13 Background08:33 Bealls Disaster Relief12:06 Joining Bealls21:01 First Impressions?23:06 Becoming One Bealls29:28 Bealls Values42:44 What’s Next?58:12 Closing
- Carrying the Torch at Bealls | #25 Gil Vogler (00:43:00)
In this episode, Matt sits down with Gil Vogler for a candid conversation about stepping into big shoes, leading with purpose, and shaping the future of Bealls. Gil reflects on his upbringing, the path that brought him into retail, and what it means to follow a legend while making your own mark. They discuss major initiatives, the company’s biggest opportunities, and the values that continue to guide Bealls through its rebranding journey. A thoughtful look at legacy in motion.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions01:38 Growing Up02:45 Why Retail?05:32 Replacing a Legend08:59 Big Initiatives?13:08 Past Experiences21:56 Our Biggest Opportunity26:01 Values33:07 Re-branding at Bealls39:08 What’s your Legacy?41:12 Closing
- Witness to Change, Committed to Culture | #24 Tiffany Coble (00:56:43)
In this episode, Matt sits down with Tiffany Coble to reflect on her long-standing journey with Bealls Inc. Tiffany shares stories from her early days with the company, the evolution of both Bealls and Bealls Florida, and the major changes she’s seen—and helped navigate—along the way. With gratitude for the leaders who shaped her path and a sharp eye for adapting to change, Tiffany offers a thoughtful look at legacy, leadership, and the culture that keeps Bealls moving forward. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introduction04:58 Beginning at Bealls14:28 bealls & Bealls Florida40:58 Adapting to Change43:53 Early Leaders in your Career47:44 Witnessing big change52:41 Closing
- The Road to CMO at Bealls Florida | #23 Roselle Thomas (01:14:58)
In this episode, Matt sits down with Roselle Thomas to explore her inspiring rise within Bealls Inc. and the journey toward her role as Chief Merchandising Officer. Roselle shares her early days with the company, the keys to her success, and what it takes to lead marketing efforts in a fast-evolving Florida landscape. They discuss replicating results, staying grounded in Bealls values, and what she’s most excited about for the future. A conversation full of insight, energy, and strategic clarity. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introduction04:18 Bealls Beginnings12:58 Keys to Success27:13 Preparing for the CMO Role29:01 Favorite Job So Far?42:47 Replicating Success46:30 Navigating New FL Demographics51:05 Marketing Driver55:19 Bealls Values01:06:16 What are you most excited about?01:11:26 Closing
- The Power of Storytelling in Retail | #22 Leana Less (00:51:09)
In this episode, Matt talks with Leana Less about the art of storytelling and the evolving identity of Bealls Inc. Leana shares her journey before joining Bealls, what drew her to the company, and how storytelling can shape brand perception. They dive into the challenges of rebranding, the balance between Bealls and Bealls Florida, and what excites her most about the future. With bold predictions for 2025 and beyond, Leana offers a visionary take on where retail—and Bealls—is headed. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions03:42 Growing Up06:43 Before Bealls19:54 Arriving at Bealls23:52 Better Storytelling28:00 bealls & Bealls Florida36:51 Re-branding challenges43:32 Excited about 202547:16 Predictions for 202550:55 Closing
- A Journey of Change & Clarity | #21 Krystel Beall (01:36:51)
In this deeply personal and powerful conversation, Matt talks with Krystel Beall about her journey of self-discovery, growth, and healing. Krystel reflects on her childhood, her evolution through college and career, and the emotional work involved in facing unprocessed trauma. They explore changes at Bealls, the importance of community partnerships, and Krystel’s own project, Krystel Clear. With honesty, vulnerability, and vision for 2025 and beyond, this episode is a moving look at what it means to lead with heart—both personally and professionally.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions12:44 What was Childhood like?20:07 Going to College24:50 How do you feel now?27:53 Changes within yourself33:44 Changes at Bealls43:19 Community Partnerships50:02 Outside of Bealls53:30 Unprocessed Trauma1:00:30 Types of Trauma1:11:31 Krystel Clear1:17:02 20251:23:54 Questions for Matt1:34:15 Closing
- A Front-Row Seat to Bealls History | #20 Conrad Szymanski (01:11:29)
In this episode, Matt sits down with longtime Bealls leader Conrad Szymanski to reflect on his journey through the company—from working alongside R.M., E.R., and Bob Beall to shaping Bealls’ evolution through the 1990s and beyond. Conrad shares stories of the early company culture, his path to executive leadership, and his current role on the Board. With a thoughtful look at the future of retail and Bealls’ continued growth, this episode captures the wisdom and vision of a true legacy builder. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions13:44 Working with R.M. Beall, E.R. Beall, and Bob Beall21:19 Early Bealls Culture24:55 Career Progression36:32 The 90’s at Bealls53:25 Joining the Bealls Board1:02:02 Future of Retail1:05:11 Current Focus1:09:35 Closing
- Behind the Firewalls at Bealls | #19 Karen Beebe (01:06:00)
In this episode, Matt sits down with Karen BeeBe to explore her impressive journey through the world of technology and her impact at Bealls Inc. Karen shares insights on the company’s values-driven tech strategy, the evolving landscape of cybersecurity, and what’s really behind modern security threats. They also discuss the promise and risks of quantum computing, her recognition in the tech industry, and what excites her most about the future. A compelling conversation at the intersection of innovation and protection. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions03:03 Technology Career13:24 Arriving at Bealls22:14 Bealls Values43:42 Cyber Security52:15 Who is behind security attacks?55:28 Quantum Computing56:40 Technology Awards1:00:13 Looking Forward1:03:23 Closing
- Generational Leadership | Matt Beall (00:06:50)
Matt Beall discusses Generational Leadership with the Bealls Inc. Emerging Leaders class.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/
- Inside the World of Loss Prevention | #18 Stephen Hall & Shaun Vanderwerf (01:10:14)
In this action-packed episode, Matt is joined by Stephen Hall and Shaun Vanderwerf for an inside look at the dynamic world of Loss Prevention at Bealls. From the store floor to the SOC (Security Operations Center), they share real stories of internal and external cases, unexpected encounters in the field, and the critical role of LP agents during hurricane response. They also dive into safety initiatives, team collaboration, and even a few unexplainable moments that defy logic. A must-listen for anyone curious about what really happens behind the scenes in retail security.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions03:55 Store Perspective10:51 SOC Perspective22:28 LP Agents in the Field25:29 Internal & External Cases30:52 Stories from the SOC34:18 Stories from the Field37:38 Safe LP Initiatives & Team47:29 Hurricane Support56:15 Future of Loss Prevention1:02:37 Unexplainable Events!1:08:51 Closing
- Podcasting with Purpose | #17 Ryan Barthel (00:51:58)
In this special episode, Matt turns the mic toward Ryan Barthel—the driving force behind the Bealls Legacy podcast. Ryan reflects on his podcasting journey, the surprises and standout moments from the past year, and the mental accountability that keeps him grounded. With heartfelt stories, behind-the-scenes insights, and a shoutout to the team support that makes it all possible, this conversation is a celebration of storytelling, growth, and the power of perspective.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions02:54 Podcast Journey09:26 What do you enjoy most?11:30 Mental Accountability21:00 1 year ago23:28 Biggest Surprises43:32 Your most memorable moment48:04 Jo Supports us all50:49 Closing
- Guest Focused, Future Ready | #16 Chris Collins (00:41:03)
In this episode, Matt sits down with Chris Collins to explore the intersection of values, leadership, and business at Bealls Inc. Chris shares what it was like working closely with E.R. and Bob Beall, the importance of talent and efficiency, and how guest engagement remains a top priority. With a forward-looking mindset, Chris also opens up about what excites him most for the future of the company—and even turns the tables with a question for Matt. A thoughtful conversation rooted in legacy and growth.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions01:45 Beginning with Bealls08:59 Working with ER & Bob Beall16:21 Bealls Values23:41 Bealls Inc. Business24:13 Talent27:39 Guest Engagement31:50 Efficiency33:15 What are you most excited about?35:48 Question for Matt38:55 Closing
- Safety, Service & Self-Growth | #15 George Pastujov (00:53:25)
In this episode, Matt sits down with George Pastujov to discuss the critical role of safety and preparedness at Bealls Inc. George shares his journey with the company, the behind-the-scenes work involved in hurricane readiness and disaster relief, and how Bealls lives its values through crisis response. They also dive into personal development, leadership through service, and what drives George’s passion for protecting both people and culture. A conversation full of purpose, resilience, and heart.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions06:55 Starting with Bealls09:18 Safety at Bealls15:05 What do you enjoy most?15:56 Hurricane Safety25:19 Disaster Relief Foundation30:59 Hurricane Preparation34:04 Bealls Values36:36 Personal Development Reading52:21 Closing
- Recruiting with Purpose | #14 CJ Pisieczko (01:02:04)
In this episode, Matt talks with CJ Pisieczko about what it truly means to recruit and retain talent in a family-owned business. CJ shares insights on building authentic relationships, the importance of not “selling” a role, and how Bealls creates an associate experience rooted in its values. From sourcing talent to sustaining a strong internal culture, this episode offers a behind-the-scenes look at the people-first approach that defines Bealls Inc.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introductions02:51 Day to Day of Recruiting05:55 Creating Relationships13:32 Not Selling15:38 Driving Retention19:07 Recruiting Sources21:26 A Family-Owned Business25:25 Bealls Values41:23 The Associate Experience49:01 Sustaining our Culture1:00:33 Closing
- The Truth About Recycling & Sustainability | #13 Lindsay Hempfling (00:58:12)
In this eye-opening episode, Matt sits down with Lindsay Hempfling to explore Bealls’ growing environmental efforts and the broader challenges of sustainability. From plastics and pesticides to recycling myths and clean water concerns, Lindsay breaks down complex issues with clarity and urgency. She also highlights Bealls’ commitment to ESG (Environmental, Social, and Governance) values and offers practical steps anyone can take to make a lasting impact. A must-listen for anyone who cares about the planet—and the future of responsible retail.Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Details00:00 Introductions03:19 Educating Others08:30 Making an Impact Long Term09:55 Environmental Focus at Bealls12:07 The Value of ESG15:55 Bealls Making an Impact18:03 Plastics25:42 Does Recycling work?38:20 Sustainable Land Practices43:11 Pesticides46:31 Chemicals50:19 Do we have any clean water?53:57 What can people do now?56:20 Closing
- Values Discussion @ Annual Store Managers Meeting | #12 Matt Beall (00:28:45)
Matt Beall, Chairman & CEO of Bealls Inc., presents a quick yet deep dive into the Company Values. Interested in a Career at Bealls? – https://www.beallsinc.com/beallsinc/careersFollow Bealls Legacy on LinkedIn - https://www.linkedin.com/in/bealls-legacy/Episode Timeline:00:00 Introduction01:42 Authenticity06:41 Acceptance10:57 Accountability14:55 Compassion18:17 Empowerment21:39 Openness24:44 Transparency26:46 Closing