Behind the Screens: IT@NDWelcome to Behind the Screens: IT@ND, the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.Behind the Screens: IT@ND delivers insights and strategies to help you stay ahead. Tune in and discover how technology professionals shape and support the University’s tech operations.
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Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions (00:31:11)
This special holiday episode of Behind the Screens IT at ND features hosts Diana (IT support technician) and Scooter (Director of Information Technology for the College of Arts and Letters), along with producer Andy (IT Partnerships Manager), as they reflect on their favorite Christmas stories and traditions.Scooter shares a funny, self-deprecating memory from when he first started dating his wife, mistaking purple-wrapped dark chocolate Hershey Kisses for "Advent kisses". Diana recounts realizing that Santa’s bite marks on her Oreos looked exactly like her dad's, while Andy shares fond memories of family gatherings in Florida during the holidays. The episode also highlights a diverse array of unique traditions shared by staff across OIT and the University:• German Christmas: A Christmas Eve dinner featuring schnitzel and sauerkraut (which the grandkids usually skip).• Festive Havoc: Lighting the old Christmas tree on fire in the yard after Christmas, and the tradition of "dog pile on the rabbit," where everyone jumps on the last person out of bed.• Christmas Skits: An annual, highly orchestrated event where characters are assigned, and the quality of your character decreases if you miss a Christmas.• Infiltration: The story of a young son who somehow bypassed jingle bells and tinsel to sneak into the living room and open presents like "Christmas Ethan Hunt".• Cultural Practices: The Polish tradition of using the Oplatek wafer on Christmas Eve to exchange wishes for peace, bury grievances, and ask for forgiveness.• Cautionary Tales: A warning for young listeners about the dangers of wiring a battery-operated BB gun shooting gallery to a 120-volt AC household outlet.Finally, the hosts share their current plans: Scooter will be playing handbells at his church's Christmas Eve service, Andy is preparing for a combined holiday as he blends his families, and Diana looks forward to spending two weeks back home in sunny Arizona. Merry Christmas and Happy Holidays from Behind the Screens IT at ND.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Data Storage Stewardship and the Future of Cloud Collaboration (00:53:55)
In this episode of "Behind the Screens IT at ND," hosts Diana and Scooter delve into the crucial strategic initiative of Data Storage Stewardship at the University of Notre Dame. They are joined by Cloud Collaboration Services team members Qi Wu, Lisa Torbin, and Jeff Crithlow, who offer an in-depth look at the upcoming changes to the university's online storage options.The core of the stewardship project is establishing sustainable, secure, and cost-effective practices for managing the university’s growing data footprint. The goal is to define use cases and standardize storage options, encapsulated in the concept of "best fit storage". Guests explain that this shift is driven not only by vendors starting to charge for storage but also by the need to operate comfortably within dual ecosystems—Google Workspace remains the primary platform for daily collaboration and email, but M365 is essential for partnerships with Microsoft-centric organizations, research consortia, and government agencies.Key Takeaways and Upcoming Changes Discussed:Box Retirement Timeline: The decision has been made to retire the Box environment by July 1, 2027. The team plans to provide published steps to minimize impact and help the 14,000 current users transition their data to either Google or Microsoft 365.Google Storage Caps and Chargebacks: In response to Google ending free unlimited storage, new accounts and shared drives now have set allocations (100 GB for My Drive, 250 GB for Shared Drives). Starting July 1, 2026, OIT will implement a chargeback model for allocations greater than 5 terabytes. Guests note that currently, fewer than 100 Google user accounts and Shared Drives exceed this threshold.Data Security and Cleanup: The team emphasizes that "unattended data is not secure data". Efforts are underway to clean up stale data, reduce the number of provisioned accounts (the Box footprint has been reduced from 32,000 to 14,000), and address "orphaned shared drives" that lack managers or creators.Defining Best Fit Storage:Google Drive/Shared Drives are recommended for active, frequently accessed data and collaboration. Guests detail the uses of My Drive (personal storage, subject to account lifecycle management) and Shared Drives (departmental/project storage).Highly Sensitive Information (HSI), such as social security numbers or credit card data, should be stored in specialized HSI Shared Drives in Google, which cannot be shared externally and must be approved and governed by InfoSec and an access group.Microsoft 365 (M365) is best for departments requiring strong integration with Microsoft Office formats, PowerBI, and specific external collaboration needs. Teams will be used as the M365 answer to Google Shared Drives, with plans for automating creation, governance, and life cycle management.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
One Password to Rule Them All: Essential Tips for Cyber Security Awareness at ND (00:57:11)
In this episode of Behind the Screens, the hosts Scooter and Diana welcome guests Lauren Freda and Guadalupe Cisneros Ortega, who share their experiences in information security at the University of Notre Dame. They discuss the importance of cybersecurity awareness, the challenges faced in the field, and the initiatives taken during Cybersecurity Awareness Month. The conversation also covers the transition into cybersecurity roles, the significance of risk management, and the collaborative culture within the IT Fellows Program. Listeners gain insights into common cybersecurity threats, the role of personal devices, and the future of technology in the field.TakeawaysCybersecurity is a shared responsibility among all staff.The IT Fellows Program welcomes individuals from diverse backgrounds.Effective communication is crucial in cybersecurity roles.Cybersecurity threats are evolving and increasing in frequency.Utilizing tools like OnePassword can enhance data security.Awareness and training are key to preventing security breaches.Personal devices must be kept updated to ensure security.The risk school program helps manage and assess cybersecurity risks.Collaboration within the IT team fosters a supportive environment.AI presents both opportunities and challenges in cybersecurity.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
From Analog Drawings to Digital Plotters: Supporting Architecture Tech (01:08:19)
In this episode of Behind the Screens: IT at ND, host Scooter, Director of IT for the College of Arts and Letters, speaks with ArchIT team members Amelia Brubaker and Brock Burden about the unique challenges of providing embedded tech support within the University of Notre Dame’s School of Architecture. They discuss supporting students through their analog-to-digital workflows, managing complex large-format printing needs both on campus and abroad in Rome, and emphasizing proactive planning, robust documentation, and equipment redundancy to prevent issues before they arise. The team also recounts handling a high-stakes security incident, shares their consultancy philosophy rooted in care, transparency, and relationship-building, and offers advice to new consultants. The episode wraps with personal insights, including Amelia’s love for detailed lists and Brock’s disdain for the “reply all” button.TakeawaysAmelia provides embedded support in the School of Architecture.Brock advises faculty and senior leadership on technology.The architecture program has a unique location in Rome.Large format printers present specific challenges.Proactive planning is crucial for a smooth academic year.Documentation and training are key strengths in IT consultancy.Building relationships is essential for effective support.Communication is vital when managing stakeholder priorities.Mistakes are learning opportunities in IT consultancy.A positive work environment enhances motivation and productivity.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Student Affairs IT: Beth and Neil's Mission to Make Technology Work for Staff (00:39:39)
In this episode of Behind the Screens: IT at ND, Diana and Scooter sit down with campus tech superheroes Beth Padgett and Neil Kovatch — the dynamic duo powering the tech behind Student Affairs at Notre Dame. With nearly 200 staff across 40+ buildings, Beth and Neil manage everything from the expected (laptops and logins) to the completely unexpected (X-ray machines and Peloton bikes 😮). From spinning up networks for Rec Sports to tackling high-stakes laundry drama (yes, really), they’re the hidden force keeping student life connected. Tune in for laughs, lessons, and a behind-the-scenes peek at what it takes to support tech across residence halls, Campus Ministry, Career Development, Health & Wellness, and beyond. Spoiler alert: washers and dryers are way more complicated than you think.In this episode, you will hear about:Massive Installations: Neil details his coordination of 112 CWP (Computer Workstation Program) installs/swaps over a six-month period, representing about half of their fleet.Enterprise Systems: The team discusses supporting niche, large-scale applications such as Starz (the housing management system), Handshake (career development), Fusion (Rec Sports), and various case management systems like AccessD and Titanium.Innovative Projects: Beth explains their involvement in high-level projects, including helping the Student Government investigate the use of AI for accessing club data, working on a technology roadmap to consolidate niche tools, and the implementation of NFC (Near Field Communication) technology for student digital IDs used for access and payment.The IT Pitch: Beth describes Student Affairs as being "at the heartbeat of the university" and emphasizes that their role is "to make technology work for you". Neil highlights the importance of pursuing good relationships with all the staff they support.Consultant Quirks: Learn why Beth identifies with Thelma from Scooby-Doo and how her family history connects directly to the famous "Play Like a Champion Today" sign in the stadium. Plus, find out what job Neil would pursue if he left IT (hint: it involves making ramen and Thai food).About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
The October 1st Deadline: Understanding the New Adobe Licensing Structure (00:54:07)
🎙️ Behind the Screens is back—and this time, we’re getting creative with Adobe! Join hosts Scooter and Diana as they chat with tech-savvy guests Steve Varela and Crystal DeJaegher from Notre Dame’s Teaching and Learning Technologies team.They’re diving into the big changes coming to Adobe licenses on campus: ✨ what’s new (hello, Adobe Express!), what’s changing for faculty, staff, and students, and how these tools can level up your teaching and learning game.But wait—there’s more! You’ll also hear about the behind-the-scenes support that makes it all work and why user education is the real MVP. Whether you’re a digital creator or just trying to figure out where to click next, this episode is packed with practical tips, good laughs, and a whole lot of Adobe talk.TakeawaysAdobe Express is a user-friendly design tool for all.The transition to new Adobe licenses aims to enhance accessibility.User education is crucial for effective technology use.Faculty and staff can access Adobe products at no additional cost.Students will have improved access to Adobe Express.Shared device licenses are available for computer labs.The importance of backing up data outside of Adobe's cloud.Eligibility for Adobe products is based on employment classification.The service desk is the first point of contact for support.Collaboration and communication are key to successful technology integration.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
One Big Team: The Collaborative Spirit of Back to School (01:06:09)
SummaryIn this episode of Behind the Screens, the team takes you inside the hustle and excitement of Notre Dame’s back-to-school season. From tackling service desk challenges to celebrating big wins, they pull back the curtain on what it takes to keep campus running smoothly during one of the busiest times of the year. You’ll hear eye-opening metrics from the reimagined service desk, discover the unique role of Hall Walkers, and learn how upgrades in classroom technology are shaping the student and faculty experience. It’s a conversation packed with stories of preparation, teamwork, and innovation—all with a touch of behind-the-scenes fun. To top it off, the episode wraps with a lively round of rapid-fire questions that showcase the personalities of the guests in a way you won’t want to miss!TakeawaysThe back-to-school season is a busy and exciting time for IT teams.Metrics showed a significant increase in incidents handled this year compared to last year.Hall Walkers provided essential support and positive interactions during the transition.The reimagined service desk has improved efficiency and teamwork.Preparation and training were key to a smooth back-to-school experience.The AVET team played a crucial role in classroom technology upgrades.International campuses also received support during the back-to-school rush.Communication between teams has improved significantly with tools like Slack.Feedback from faculty and TAs on new technology is essential for future improvements.The camaraderie among the IT staff enhances the work environment.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
The Next Exciting Challenge: Notre Dame's Enterprise CRM Vision (01:06:45)
This episode of "Behind the Screens IT@ND" features a conversation with Tracy Weber, Assistant VP of Enterprise Solutions and Delivery, and Jami Radcliffe, Enterprise CRM Administrator, both from the University of Notre Dame's Office of Information Technologies (OIT). The discussion focuses on the implementation and strategic importance of an enterprise-wide Customer Relationship Management (CRM) system, specifically Salesforce, at the university. They explore what CRM is, how it's currently used by various departments to manage relationships with constituents like students and alumni, and the benefits of a centralized platform. The speakers also address challenges such as stale data, the need for data governance, and the cultural shift required for widespread data sharing, outlining plans for future enhancements, training, and support to scale the CRM initiative across the campus.TakeawaysCRM stands for Constituent Relationship Management, crucial for managing relationships with various stakeholders.Notre Dame uses Salesforce as its CRM platform to enhance communication and collaboration across departments.The Enterprise CRM initiative aligns with the university's strategic goals to improve data sharing and reduce silos.Centralizing CRM efforts aims to address inefficiencies and improve user experience across campus.Data quality and management are significant challenges that need to be addressed for effective CRM implementation.Stakeholder engagement is vital, and understanding their concerns helps in the planning phase of CRM.Different departments have varying needs, and the CRM solution must be flexible to accommodate these.Cultural shifts towards data sharing are necessary for the success of the CRM initiative.Training and support will be provided to ensure users are comfortable with the new system.A toolkit will be developed to help departments prepare for CRM implementation.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Behind the Breakthroughs: The Essential Role of IT Consulting in Notre Dame's Science & Engineering (00:44:11)
In this episode of Behind the Screens, the hosts Scott and Diana engage with Clay Berkley and Gwen Hagey-Shirk, senior IT solutions specialists at Notre Dame. They discuss their extensive experience in IT, the structure of their team, and the diverse challenges they face in supporting faculty, staff, and students. The conversation delves into the dynamics of IT consultancy, the tools they use, and the unique support issues they encounter, including working with outdated technology and specialized research equipment. They also share insights into their daily routines, seasonal variations in workload, and the importance of collaboration with vendors and other departments. The episode concludes with a light-hearted segment featuring fun questions about their experiences and preferences in the IT field.TakeawaysGwen has been with Notre Dame for 25 years, while Clay has been there for 27 years.The team is divided into Client Support Services and DevOps.They handle a wide range of requests from first-level support to complex consulting.Faculty needs vary from research support to teaching assistance.They often help faculty find cost-effective technology solutions.The summer is busier due to faculty addressing issues from the academic year.They use tools like Beyond Trust and ServiceNow for support.Linux support is minimal, with most work focused on Windows and Mac.They have autonomy in their roles, allowing for varied daily tasks.Supporting important research gives them a sense of pride. About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Behind the Alumni Network: Mark Schult's Role in Connecting Notre Dame's Community (01:07:54)
In this episode of 'Behind the Screens,' we delve into the world of IT consultancy at Notre Dame with Mark Schult. Mark shares his journey from technician to consultant, highlighting the importance of collaboration within his small team that supports over 160,000 alumni. The conversation explores the unique challenges faced in alumni support, the innovative solutions implemented for events, and the significance of project management in consultancy. Mark also discusses his involvement with the Project Management Institute and the community of practice that fosters collaboration among IT professionals on campus. In this engaging conversation, Mark Schult shares his insights on consultancy, emphasizing the importance of collaboration and strategy. He recounts his journey as a passionate gamer, detailing his training and experiences leading up to the Galaga World Championship. Mark discusses his efforts to give back to the community through fundraising for children's hospitals, and reflects on his bucket list achievements, including interviews with gaming legends. The conversation wraps up with light-hearted rapid-fire questions and a discussion on binge-worthy TV shows, showcasing Mark's multifaceted interests and dedication to both gaming and consultancy.TakeawaysExtra Life Charity Event Link: https://www.extra-life.org/participants/552244Mark Schult has been with Notre Dame for eight years, starting as a technician.His role involves supporting alumni and managing technology solutions.Collaboration is key in the small team of five he leads.The team supports over 160,000 alumni and various events.IT consultancy at Notre Dame focuses on innovative solutions for strategic goals.Daily operations include setting up alumni accounts and supporting events.Unique challenges include managing large alumni events and technology needs.Mark's journey into project management began with curiosity and mentorship.He emphasizes the importance of community and collaboration in consultancy.The community of practice is open to anyone interested in IT consultancy. Consultancy is about collaboration and strategic relationships.Without collaboration, consultancy efforts can feel stagnant.Passion drives success in both consultancy and gaming.Training for competitions requires dedication and strategy.Experiencing a championship can feel surreal and rewarding.Giving back to the community is a vital part of personal success.Interviews with industry legends can be fulfilling and inspiring.Binge-worthy shows can provoke deep thoughts and reflections.Bucket list achievements can shape personal and professional growth.Gaming can be a platform for charitable initiatives.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Supporting Relationships & Data: Notre Dame's Development Office IT Team (00:43:20)
"Behind the Screens IT at ND: Episode 16" features hosts Diana and Scooter, who welcome Rose Michalski, IT Support Services Associate Program Director, and Andrew Yocum, Associate Director of Integration Services, from the University of Notre Dame's Development Office IT and Services Team. This episode delves into the unique IT landscape of the Development Office, which supports over 400 employees across 58 teams and operates as a large IT organization distinct from central OIT. Rose, celebrating 41 years at Notre Dame and retiring soon, oversees end-user support, hardware/software provisioning, AV technology, and daily operational IT needs, including the complex process of CWP deployments and user provisioning/deprovisioning. Andrew's side of the team, comprising about 20 people, focuses on application services (Salesforce CRM, Marketing Cloud), data integration (moving data between systems, Salesforce development with Apex), BI (data warehousing), and reporting/analytics (Tableau, Business Objects), constantly consulting with constituents on data requests and flows. Unique challenges include matching external constituent data to avoid duplicates for their million-plus records, webinar creation and support, managing JP Morgan check scanners, and supporting Notre Dame Day. They've also innovated with Tango hoteling software for collaborative spaces and mobile Zoom carts for conference rooms. Both Rose and Andrew emphasize the importance of compassion, continuous learning, and networking in their consultancy roles, which involve comprehensive hardware/software support, managing AV, account provisioning, and constant data consultation to align with university policies and streamline processesTakeawaysRose has been at Notre Dame for 41 years, showcasing a long career in IT.Andrew transitioned from corporate software development to IT at Notre Dame.The Development Office has 58 teams, each contributing to fundraising efforts.IT consultancy involves providing comprehensive technology support and solutions.User provisioning is a complex and time-consuming process.The team uses various tools like ServiceNow, Salesforce, and Tableau.Collaboration is key in managing IT support and data integration.Unique challenges include managing relationships with alumni and parents.The team has streamlined processes significantly post-pandemic.Rose emphasizes the importance of networking and continuous learning.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Building Trust: The People-First Approach in IT with Jane Livingston (00:52:44)
This podcast episode features an interview with Jane Livingston, Vice President and Chief Information Officer for the University of Notre Dame, discussing her leadership philosophy of "people first, technology second." She reflects on fostering trust and a collaborative culture within Notre Dame's IT community, contrasting it with a prior "command and control" approach. Livingston emphasizes empowering staff through "headroom" for innovation and accountability, highlighting the importance of front-line IT consultants in identifying solutions and the need for continued learning in a rapidly changing technological landscape, particularly concerning AI. The episode concludes with rapid-fire questions about Livingston's personal preferences and the hosts' reflections on the podcast's first season and plans for future video episodes.TakeawaysJane Livingston has a diverse background in IT leadership across several universities.The IT community at Notre Dame has transformed to be more inclusive and communicative.Building trust within the IT community is essential for collaboration.A 'People First' approach is crucial in higher education IT leadership.Empathy and listening are key components in solving IT challenges.Innovation requires headroom and a culture that encourages risk-taking.Accountability is necessary alongside trust in a team environment.IT consultants have a unique perspective on the needs of the university.Continuous learning and engagement are vital for IT professionals.The future of IT at Notre Dame is focused on partnerships and collaboration.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters), Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology), and Diana Garcia (IT Support Technicin: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion (00:41:07)
In this episode of Behind the Screens, the team welcomes Diana Garcia, a new IT support technician, who shares her journey from studying neuroscience to working in IT. The conversation explores her experiences at the service desk, the confidence she has gained in her new role, and her advice for students considering career pivots. Krista announces her transition to co-leading an employee resource group, while reflecting on the relationships built during the podcast's first season. Diana expresses her excitement about becoming a co-host and the opportunity to connect with more people in the IT community at Notre Dame. In this episode, the hosts engage in a light-hearted discussion about personal preferences, commuting challenges, and fun games that reveal compatibility among the group. TakeawaysDiana Garcia transitioned from neuroscience to IT after discovering her passion for technology.Working at the service desk has provided Diana with valuable experiences and insights.Confidence in one's career can significantly impact job satisfaction and performance.It's important to listen to your instincts when considering career changes.Krista is stepping down as host to focus on new responsibilities with an employee resource group.The podcast has fostered meaningful relationships among the team members.Diana is excited to connect with more people in the IT community.The importance of bridging gaps in understanding between IT and end-users is emphasized.The podcast serves as a platform for sharing knowledge and experiences in technology.Diana identifies as a dog person, while Scott prefers cats.Teleportation is favored over invisibility for time-saving.The hosts discuss their dining hall preferences.Diana relates to Belle from Beauty and the Beast.Krista shares a humorous story about coffee pot sabotage.Diana expresses gratitude for being part of the show.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Inside the Campus Workstation Program: Insights from Jennifer Parker (00:55:58)
In this episode of Behind the Screens IT at ND, hosts Scooter and Krista welcome Jennifer Parker, a Senior CWP Specialist, to discuss the Campus Workstation Program (CWP) at the University of Notre Dame. Jennifer shares insights into her role, the program's eligibility criteria, and the importance of technology in enhancing productivity and security. The conversation delves into team dynamics, daily operations, inventory management, and the challenges faced in maintaining effective communication and relationships across various departments. Additionally, they explore the evolution of policies based on feedback and the strategic partnerships that support the program's success. In this conversation, Jennifer Parker discusses the intricacies of asset management within the Campus Workstation Program (CWP) and the importance of understanding user needs. She envisions a future where endpoint machines are seamlessly delivered to users while also addressing the challenges of varying tech savviness among users. The formation of a CWP steering committee aims to enhance collaboration and improve the program based on feedback from various stakeholders. With a significant refresh year ahead, the conversation also touches on personal interests and insights into communication styles.takeawaysJennifer Parker has been with the university for about two and a half years.The Campus Workstation Program was created to provide employees with the necessary technology.Eligibility for CWP machines is typically for full-time employees and faculty.The refresh cycle for CWP machines is every four years.CWP machines are managed centrally to ensure security and productivity.The team structure has evolved to improve the client experience.Daily operations involve extensive communication and prioritization of tasks.Inventory management is crucial due to frequent technology updates.Partnerships with vendors like Dell and CDW enhance service delivery.Feedback from departments can lead to significant changes in policy. We need to pump the brakes and spend time understanding user needs.The vision for CWP includes direct delivery of endpoint machines to users.Maintaining personal relationships in IT support is crucial.Collaboration and feedback are essential for program improvement.The CWP steering committee will address eligibility and budget concerns.Understanding user feedback can help rectify eligibility issues.This year will see a significant increase in computer refreshes.Personal interests can influence professional communication styles.The five love languages can enhance workplace relationships.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
London Calling: IT at the ND Global Gateway (00:36:48)
Behind the Screens: IT@ND welcomes Abdikhaaliq Osman, IT Solutions Coordinator for the University of Notre Dame London campus. Osman provides insights into his role supporting the London location, which he describes as equivalent to second-line support with additional coordination and local vendor management responsibilities. He discusses the small team size in London and the goal for full staffing.Learn about the challenges of supporting a global gateway across time zones, including the ongoing effort to integrate with the service desk and utilize ticketing via ServiceNow. Discover the unique dynamic of supporting a revolving door of visiting faculty, staff, and students, alongside permanent residents like the law school faculty. Osman shares details about daily IT support, including proactive maintenance checks, and supporting classrooms and events on the campus's four floors.Hear about the tools and systems used, noting the local differences in printing services (PaperCut) and the network setup. Find out how preparation and planning help Osman avoid burnout in his busy, single-threaded role. Get a glimpse into the local flavor of central London. Plus, enjoy some fun facts as Osman talks about his interest in psychology, recommends a book ("The Midnight Library"), discusses a past career as a pharmacist, and shares a dream job swap. Stick around for the new "Did You Know Tech Edition" trivia segment.Notes: Video mentioned in the episode for student orientation: https://drive.google.com/file/d/15VjyQRJUHi0Xopsl0xRkAzQjqwzAIpJ8/view?ts=68276c55About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Building IT Partnerships: A Conversation with LeeSonn Smith (00:48:09)
In this episode of Behind the Screens: IT@ND, we sit down with LeeSonn Smith, an IT Solutions Consultant from OIT’s Enhanced Technology Partnerships (ETP) group. LeeSonn shares his inspiring journey—from early influences by his father and experiences at the Apple Store to joining Notre Dame five and a half years ago and advancing into his current role two years ago.As an IT Partnerships - Gold team member, LeeSonn and a team of 8 support 16 departments, including Enrollment, the Graduate School, and campus museums, serving as a “one-stop shop” for IT needs. His work ranges from day-to-day support to major initiatives like deploying iPads for campus tours. LeeSonn offers a glimpse into how he manages time effectively across departments using office hours, ServiceNow, MECM, Jamf Pro, and the new Flow Code platform.We also dive into the launch of the new IT Consultancy Community of Practice—a collaborative effort designed to define the consultant role and create a space for sharing strategies and best practices, with the inaugural meeting on May 8th spotlighting budget considerations.Beyond IT, LeeSonn reveals his musical roots, with a background in music education and a passion for playing the flute. Tune in to hear how his diverse skills and experiences continue to shape his approach to IT consulting at Notre Dame.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Securing ND: Lauren Ajamie on 1Password and Trusted Access (00:44:12)
In this episode of Behind the Screens: IT at ND, hosts Krista and Scooter sit down with Lauren Ajamie, a Senior Identity and Access Management Solutions Analyst, to explore her unique career path—from studying Greek, Latin, and library science to becoming a key player in Notre Dame’s cybersecurity landscape.After a quick update for the IT Consultancy Community of Practice, the conversation dives into the world of secure access. Lauren unpacks the power of One Password, the campus-wide password manager, spotlighting its secure storage, autofill features, breach alerts, MFA support, and shared vaults for teams and families. The crew also tackles the growing need to ditch SMS-based multifactor authentication in favor of stronger options like Okta Verify and the seamless, passwordless experience of Okta FastPass.Lauren demystifies the broader field of Identity and Access Management (IAM), explaining how authentication, authorization, and provisioning work together behind the scenes. She also previews what’s coming next through the Trusted Access initiative—ND’s approach to smarter, more dynamic security.Wrapping up on a personal note, the episode closes with “Consultant Quirks,” where Lauren shares book recommendations and a few of her favorite things beyond the screen.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Teamwork and Tech Solutions at the Keough School of Global Affairs (00:32:52)
This episode of Behind the Screens IT at ND welcomes Sergio Cerda, IT solutions specialist team lead for the Keough School of Global Affairs. The conversation explores Sergio's journey into IT consultancy at the University of Notre Dame, contrasting his experiences in the private sector with Notre Dame's mission-driven environment. The episode delves into the structure of the IT team at the Keough School and Sergio's role as team lead, including the team-centric approach. A key topic discussed is the Help Desk Dispatch pilot program and its impact on their work. The hosts and Sergio also discuss the composition and mission of the Keough School of Global Affairs and how IT consultancy there has evolved beyond essential break-fix support to include more proactive and strategic initiatives. The conversation highlights innovative projects such as using VR for immersive student experiences and leveraging AI to streamline information sharing. The episode also touches upon the tools they utilize, including Service Now and unique challenges like event support and their approach to internal communications. About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
From Help Desk to Service Desk: Transforming IT Support at Notre Dame (00:38:20)
The "Behind the Screens IT at ND" podcast episode features a conversation with Chris Gillis, director of the service desk at the University of Notre Dame. The discussion explores the service desk's evolution from the traditional help desk, including its rebranding and expansion of services. The aim is to move beyond reactive help to a more proactive, ITIL service desk model. Key topics include combining teams, offering an "Apple store experience" for computer selection, enhancing technology partnerships, and improving computer security through health checks. The service desk plays a crucial role in resolving a high percentage of incidents without escalation and offering a loaner program. The discussion also highlights how the service desk is working to provide foundational skills for new IT professionals.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Inside Mendoza IT: Supporting Faculty, Staff, and Grad Students (00:28:08)
"Behind the Screens IT at ND" is a podcast from the University of Notre Dame exploring the world of IT solutions consultants. The episode features Hank G., an IT consultant from the Mendoza College of Business, who discusses his team's structure, responsibilities, and the support they provide to faculty, staff, and graduate students. Hank highlights the importance of cross-training, leveraging campus partnerships, and the white-glove service they aim to provide. He shares an example of a project integrating Google Calendar, Sheets, and Qualtrics to enhance the business honors program and mentions using monday.com for work management. The podcast also touches upon the evolving IT landscape at Notre Dame and includes quick consultant questions and tech tips such as using ChatGpt.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
AI at Notre Dame: Live from the IT@ND Retreat (00:46:00)
This episode from "Behind the Screens: IT at ND features a discussion on the integration of AI at the University of Notre Dame. Alexi Orchard, Brandon Rich, and Steve Cohen share their experiences and perspectives on AI's current and future applications. The conversation highlights both the excitement and apprehension surrounding AI, exploring its potential benefits and ethical concerns. Specific use cases in HR, teaching, and IT are examined, along with the importance of responsible AI implementation and the need for AI literacy. The episode also touches upon the environmental impact of AI and its potential effects on the job market.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
From Game Day to Graduation: The Technology Powering Notre Dame's Biggest Events (00:47:52)
This podcast episode features an interview with Shawn Deweerd, a video engineer at Notre Dame, who discusses his work supporting live broadcasts of various university events, primarily athletic competitions. He details the complexities of his role, including managing a vast network of equipment and fiber connections and troubleshooting technical issues. The conversation also explores the increasing use of AI in broadcast technology and the challenges of adapting to ever-evolving IP video standards. Additionally, Deweerd highlights opportunities for student involvement and the potential for expanding services to other campus departments. Finally, he offers some helpful technical resources for aspiring video engineers.Shawn’s Time-Lapses: https://drive.google.com/drive/folders/1s_G8dNZslrbAS6UF1-Em6ODC-eoSMLCa?usp=sharingAbout this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Building the Bench: IT Fellows, IT Skills Assessment, and Professional Development (00:43:41)
This podcast episode of "Behind the Screens: IT@ND" features interviews with two University of Notre Dame IT professionals, Elizabeth Zickgraf and Tracy Fronk. Elizabeth discusses her career progression, the university's IT fellows program designed to address workforce aging and attract new talent, and OIT's initiatives to foster employee engagement and professional development. Tracy shares her experience transitioning roles within the university, highlighting the importance of identifying and proposing solutions to unmet needs. The episode also includes tech tips on cybersecurity and avoiding online scams.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Athletics IT: Game Day, Mobile Tickets, and a run in with Coach Freeman (00:39:53)
Ever wondered what it takes to keep IT running smoothly across Notre Dame’s athletics programs? Join hosts Krista and Scooter as they dive into the dynamic world of Athletics IT with Tracy Fronk, IT Solutions Specialist. Tracy reveals the inner workings of supporting 26 varsity sports, from managing game-day tech and mobile ticketing to providing critical support for sports performance and sports medicine. With hundreds of applications and ever-evolving tech needs, Tracy shares insights on the challenges, key tools, and unique projects that keep the department moving. Plus, stick around for “Consultant Quirks” to learn a few fun facts about Tracy, and “Tech Tips & Tricks” to sharpen your own IT skills. Tune in for a behind-the-scenes look at the intersection of sports and IT at Notre Dame!About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
Wireless First, WebEx Calling, and Woody with Special Guest John Buysse (00:48:40)
Welcome to Behind the Screens: IT@ND, the podcast that takes you behind the scenes of the IT solutions consultants at the University of Notre Dame. Hosted by Krista, Manager of IT Marketing & Communications in OIT, and Scooter, Director of Information Technology for the College of Arts & Letters, we explore the challenges faced by IT teams, the innovative solutions they create, and practical tech tips to help you make the most of your technology.In this episode, we talk with John Buysse, Senior Director of University Network & Telephony Services, about Notre Dame’s Wireless First initiative. We dive into the major campus-wide upgrades, explore the transition from wired to wireless connections, and learn about the improvements in IT support and troubleshooting. Plus, we touch on the future of desktop computers, specialized lab needs, and the evolving use of telephony at the university.We also bring you listener-submitted tech tips and tricks to enhance your daily tech experience. Whether you’re a student, staff member, or simply interested in the IT happenings at Notre Dame, Behind the Screens: IT@ND keeps you informed, inspired, and tech-savvy.Join us every episode as we uncover the stories, challenges, and quirky moments that come with providing IT solutions to one of the world’s leading universities. Stay tech-savvy, Notre Dame!About this podcast:Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
