Start your journey into ITIL with the ITIL Foundation Audio Course—your complete, audio-first companion for mastering modern service management. Designed for learners who want clarity and flexibility, this Audio Course breaks down every key concept from the ITIL framework, including guiding principles, the service value system, continual improvement, and the essential management practices. Each episode transforms abstract ideas into real-world understanding, showing how ITIL methods drive efficiency, alignment, and value across technology and business operations. Whether you’re new to IT service management or looking to strengthen your professional foundation, this series helps you build practical knowledge that lasts.
The ITIL Foundation certification introduces the globally recognized framework for aligning IT services with business needs and customer outcomes. It provides a common language for service management, emphasizing collaboration, measurement, and continual improvement. The exam covers the structure and components of the ITIL service value system, key terms, practices, and principles that underpin digital transformation and operational excellence. Earning this certification demonstrates your ability to contribute to service-oriented thinking, manage processes effectively, and support high-quality IT delivery in any organization.
Developed by BareMetalCyber.com, the ITIL Foundation Audio Course delivers structured, exam-aligned instruction that fits into your schedule. Each episode is designed to make learning both practical and engaging—helping you understand not just what ITIL is, but how to apply it with confidence in real-world service management scenarios.
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Service level management ensures that expectations are clear and performance is measured against agreed standards. In this episode, we’ll define how service level management establishes, monitors, and...
Episode 57: Service Desk (00:22:14)
The service desk is often described as the “face of IT,” serving as the single point of contact between users and service providers. In this episode, we’ll explain how the service desk practice suppor...
Episode 56: Service Request Management (00:22:26)
Service request management is one of the most common and visible practices in ITIL, as it deals with handling user requests in a consistent and efficient way. In this episode, we’ll define service req...
Episode 55: Problem Management (00:22:26)
Where incident management is about quick restoration, problem management focuses on addressing the root cause of recurring issues. In this episode, we’ll dive into how problem management identifies un...
Episode 54: Incident Management (00:22:47)
Incident management is one of the most visible ITIL practices because it deals directly with restoring services when disruptions occur. In this episode, we’ll explain how the purpose of incident manag...
Episode 53: Change Enablement (00:23:04)
Change enablement is one of the most examined practices in ITIL 4, reflecting its importance in balancing agility with stability. In this episode, we’ll explain how change enablement ensures that risk...
Release management and continual improvement may seem very different, but both play critical roles in keeping services relevant and reliable. Release management ensures that new software, updates, or ...
This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management. Monitoring and event management focus on observi...
Episode 50: IT Asset Management + Service Configuration Management (00:24:16)
Assets and configurations form the backbone of service delivery, and ITIL provides two practices to manage them. In this episode, we’ll explore IT asset management, which tracks the financial, contrac...
Strong relationships are central to successful services, and this episode explores two practices that enable them: relationship management and supplier management. Relationship management ensures that...
Episode 48: Information Security Management (00:26:15)
Information security is a foundational practice in ITIL, ensuring that confidentiality, integrity, and availability of information are protected at all times. In this episode, we’ll explain how the in...
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service delivery. In this episode, we’ll e...
Episode 46: Engage Activity — Interacting with Stakeholders (00:23:50)
The “Engage” activity ensures that all stakeholder needs are understood, communicated, and met throughout the service lifecycle. In this episode, we’ll explore how engagement creates a two-way relatio...
Improvement is not a one-time project but a continuous cycle, and the service value chain embeds this philosophy in the “Improve” activity. In this episode, we’ll explain how the improve activity ensu...
Episode 44: Plan Activity — Setting Direction and Goals (00:24:44)
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction for all aspects of service managem...
Episode 43: Service Value Chain Overview — Six Activities (00:25:10)
At the heart of the SVS is the Service Value Chain, which represents the core activities required to create and manage services. In this episode, we’ll introduce its six activities: plan, improve, eng...
Episode 42: Governance, Practices, and Guiding Principles Inside SVS (00:24:36)
Governance, practices, and guiding principles are three of the most important elements within the SVS, and in this episode we’ll look at how they function. Governance ensures that policies, decision-m...
Episode 41: What is the ITIL Service Value System (SVS)? (00:26:19)
The Service Value System, or SVS, is one of the defining innovations of ITIL 4, and this episode introduces it in detail. The SVS provides a holistic model that shows how all the components of ITIL — ...
Episode 40: Four Dimensions in Balance — Avoiding Weak Spots (00:23:22)
Individually, each dimension is important, but ITIL stresses that they must work in balance. In this episode, we’ll explore how overemphasizing one dimension at the expense of others creates weaknesse...
Episode 39: Value Streams and Processes — Linking Activities to Results (00:23:16)
The fourth dimension brings the focus back to how work is organized and delivered. In this episode, we’ll explain value streams as end-to-end sequences of activities that create value for customers. P...
Episode 38: Partners and Suppliers — External Support Explained (00:23:54)
The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud hos...
Episode 37: Cloud, Automation, and Emerging Tech in ITIL (00:26:02)
Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on how cloud services, automation, and emerging technolog...
Episode 36: Information and Technology — Tools That Enable Services (00:24:58)
The second dimension of service management, information and technology, provides the tools and data that enable modern services. In this episode, we’ll discuss how this dimension includes everything f...
Episode 35: Communication and Collaboration in Teams (00:23:48)
Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration ma...
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