Channel Automation Podcast
Business og økonomiTeknologiLearn about the techniques that convert leads by tuning in weekly to hear from the Channel Automation team and guests! We interview industry experts as well as talk about the latest advances in marketing automation. For more information on Channel Automation's services, visit https://channelautomation.com/
Siste episoder av Channel Automation Podcast podcast
- BadAss Tech Pt. 1: CHAU and GECKOBOARD - Analytics made easy (00:13:47)
Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business needs. Vic will provide clarity on how these visualizers help track message performance, enhance decisio...
- BadAss Tech Pt. 2: The HumAIn tool for Human Experts - Next Gen AI Assistants (00:27:48)
Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode, Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business needs. Whether you're in upper management or just tuning in from the call center floor, this tool promis...
- BadAss Tech Pt. 3: Facebook and Google Automated Replies - Client Communication Streamlined (00:19:33)
Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business needs. Whether you're in upper management or just tuning in from the call center floor, this tool ...
- The Power of Streamlined Customer Outreach with Brian Rudd (00:22:44)
Learn more about our guest: https://www.linkedin.com/in/brian-rudd-5b26351a/ We’re back! In this episode of Channel Automation, we submerge into the world of home improvement with Brian Rudd, the force behind Vista Home Improvement. Join us as we discover how Vista differentiates itself from the competition, not just through cutting-edge marketing techniques, but also through a culture of communication and extreme ownership. Brian shares the secret behind Vista's stellar customer outrea...
- Mastering Commercial Property Maintenance with David Kirk (00:22:21)
Learn more about our guest: LinkedIn - https://www.linkedin.com/in/david-kirk-ppm/ In this episode of Channel Automation, we engage in a compelling conversation with David Kirk, Vice President of Sales at Preferred Property Maintenance, on the unique challenges and strategies in property maintenance. David provides valuable insights into the commercial property maintenance industry and how they manage client needs, safety concerns, and the importance of maintaining strong client rela...
- Building Strong Teams for Home Service Success with Ruben Ugarte (00:29:25)
Welcome to another episode of Channel Automation, the podcast where we decode the intricacies of technology and marketing automation for your business. I’m your host, KC Urias, and today we're diving into the vast ocean of compliance and efficient lead conversion techniques that are reshaping the industry. On this special episode, we're honored to have Ruben Ugarte, the general manager of home services at Active Prospect, joining us to share his wealth of knowledge. Ruben brings to the table ...
- Innovations in Home Improvement Marketing with Sarah Nelson (00:29:27)
Welcome back to Channel Automation, where we delve into the fascinating world of digital marketing and its ever-evolving tools and strategies. In today's episode, we sit down with the insightful Sarah Nelson, a digital marketing specialist from the reputable Texas-based company, Expo Home Improvement. With over 24,000 customers since 2006, Expo Home Improvement is known for its exceptional bathroom and window replacement services. Sarah, who is at the forefront of marketing automation at Expo...
- The Cultural Shift to Automated Success in Sales Teams with Rob Cass (00:29:41)
Welcome back to Channel Automation, the podcast that dives deep into the world of optimizing communication and processes through automation. I'm your host KC Urias, and today we have an exciting episode lined up for you. In today's episode we're thrilled to welcome Rob Cass from Paramount Builders. Prepare to be enlightened as Rob shares his unapologetic stance on the transformative power of channel automation, leading not just to efficiency, but enriching the pockets of those who embrace it....
- The Sweet Spot of Marketing: Zora Chase on Merging Sales with Strategy (00:35:31)
Welcome back to Channel Automation, your beacon for navigating the interplay between marketing and technology. I'm your host, KC Urias, and today is Wednesday, January 25, 2024. We have a remarkable episode lined up with a special guest, marketing maestro Zora Chase of Chasing Nectar. On today's audio journey, we'll discuss how Zora's unique approach to client engagements and her once-a-month comprehensive meetings achieve remarkable results. Zora has enriched her career by bolstering sales d...
- AI Cloning and Conversational AI: A Robocall Conundrum with Gerry Christensen (00:39:47)
Welcome back to Channel Automation, where we dive deep into the ever-evolving world of automation and technology in business. This is KC Urias, and in today’s episode, we have returning guest Gerry Christensen here to discuss some urgent and groundbreaking topics. In this episode, we're peeling back the layers on security in the digital age. We'll be reminding our listeners about the importance of renewing security certificates to keep your websites up and running. Plus, we're delving into Kn...
- Avoiding Scam Flags: Gerry Christensen Discusses Call Center Best Practices (00:33:39)
Welcome to Channel Automation, I’m your host KC Urias, and on today's episode, we have a special guest: Gerry Christensen, an expert on call center technology and the complexities of caller ID reputation. As we dive into this episode, we'll unwrap the intricate process of call completions to call centers, the lurking issues of latency, and unforeseen disconnects. Gerry will enlighten us on the cautions we must take amid call center-originated calls and how these can be distinguished from pers...
- AI in Business Operations: Dean Iwaoka Shares Insights on Using Athenic for Decision-making (00:28:21)
In this episode of Channel Automation, host KC Urias dives deep into the world of AI with special guest Dean Iwaoka, Head of Growth at athenic AI. They discuss how athenic AI utilizes natural language processing to enable users to ask questions in plain English and receive data-driven answers in seconds. Dean explains the value of AI in streamlining data analysis, providing actionable insights, and empowering individuals across organizations. They also explore the importance of b...
- The Rise of Texting in Business Communication with Sidney Bills (00:30:22)
Hello listeners, this is KC Urias, your host for Channel Automation. Today we are joined by none other than Sidney Bills from Bath Experts, a company that prides itself in delivering luxurious, yet accessible bathroom solutions widely across the Indiana, Ohio, and Kentucky regions. In today's episode, we dive deep into how Bath Experts, a rapidly growing company recently celebrated its four-year anniversary, has been utilizing Channel Automation to improve their customer experience. Si...
- Unmasking Deceptive Ratings and Review (00:31:41)
Welcome back to another exciting episode of Channel Automation, the podcast that delves into all things automation and business strategies. I'm your host, KC Urias, and today we have a very special guest joining us, none other than Todd Lewis, the renowned expert on reputation management. In today's episode, we tackle the fascinating topic of reputation management and explore the intriguing world of the Better Business Bureau (BBB). Our speaker sheds light on the controversial practices of ...
- Ensuring Compliance and Deliverability: Best Practices for Text and Call Outreach on Channel Automation (00:37:28)
Welcome to another episode of "Channel Automation" with your hosts, Steven White and KC Urias. In today's episode, we dive into the world of messaging compliance, channel automation tools, and the complexities of managing call center systems. We'll explore the importance of ensuring opt-ins, complying with privacy policies, and the consequences of not having the necessary components in place. From VoIP calls being labeled as spam to using tags to mark people as "Do Not Contact," we cover it ...
- From Programming to Call Centers: How Automation Impacts Outbound Contact Rates (00:31:43)
Welcome back to another exciting episode of "Channel Automation"! In today's episode, our hosts, Steven White and KC Urias, are joined by a special guest, Jason Shatzkamer. Jason is going to share his fascinating journey of combining computer programming and call center expertise to tackle various challenges in the industry. Throughout the episode, Jason will delve into how he noticed problems in a specific situation and took it upon himself to find solutions. He collaborated with others, c...
- Overcoming Fears and Simplifying Home Improvement: Lessons from Matt Wittenbrink (00:31:23)
Welcome back to Channel Automation! In today's episode, we have a special guest, Matt Wittenbrink, who will be sharing insights into the world of home improvement and the challenges faced in the industry. Matt's company specializes in siding jobs in the Colorado market and has been utilizing a unique tool that allows homeowners to visualize their projects and experiment with different colors. Join us as we delve into the importance of visual representation, overcoming fears associated with l...
- Building Personal and Professional Growth: Unlocking Potential in Call Center Jobs (00:37:28)
Welcome to another episode of Channel Automation! In today's episode, we have the pleasure of hosting Angela Granroth, a seasoned call center professional with a passion for revolutionizing the industry. Angela will be sharing her insights and experiences on various topics, ranging from the importance of work-life balance to the value of effective training in call centers. Angela begins by reflecting on the positive aspects that emerged from the COVID-19 pandemic, highlighting the realizati...
- Unveiling the Secrets of Lead Conversion: A Conversation with Brian Hafer (00:26:29)
Welcome back to another episode of Channel Automation! In today's episode, our hosts Steven White and KC Urias are joined by special guest Brian Hafer, an expert in lead generation and channel automation. As COVID-19 continues to reshape customer behavior, businesses are faced with the challenge of adapting to new online processes and effectively responding to leads. Join us as we delve into the strategies and technologies that are revolutionizing lead generation, communication, and conversi...
- Maximizing Lead Conversion: How to Engage with Low Intent Leads in Channel Automation (00:27:09)
Welcome back to another episode of Channel Automation! In today's episode, we dive deep into the outdated strategy of pushing for multiple "yes" answers and why it's time to shift our approach. We explore the discomfort some people feel when they're forced into saying yes and how it often leads to cancellations or ignored confirmation calls. But fear not, because we have a new tactic up our sleeves – loss aversion. Our expert speakers share insights on how to use this psychological approach...
- Power Trio: CRM, Omnichannel, and Business Intelligence (00:28:32)
Welcome to Channel Automation Episode #13! Dive deep with KC, Stephen, and Vic as they unravel the complexities of business software and the path to automation. 🎙️ In this episode, our hosts shed light on the real-world implications of these tools. They share anecdotes, case studies, and personal experiences that highlight the tangible benefits and potential pitfalls. From tales of businesses that skyrocketed their growth through effective CRM usage to those that faced challenges due t...
- Boost Your Advertising ROI: Exclusivity and Consolidation Strategies for Success (00:21:13)
Welcome to Channel Automation, where we dive deep into the techniques that convert leads. In this episode, we are joined by Daniel Rahmon from Clever Digital, a specialist in paid advertising. Daniel shares his insights on targeted demographic marketing and how to optimize advertising spend by focusing on high-performing areas. He emphasizes the importance of backend data in understanding performance and making informed decisions. We invite you to listen to the full episode featuring Daniel R...
- Unleashing the True Potential of Five9: Strategies beyond Copying Others (00:40:41)
On this episode of Channel Automation, Vic Sun discusses how many companies buy technology but fail to use all of its features and instead copy what others are doing. Vic suggests experimenting with different strategies and using data analysis to effectively convert leads. Steven White explains that call center managers often view analytics as a pet project rather than a core responsibility and provides guidance on working with TSMs. The speakers also touch on the importance of user experienc...
- Accelerate Your Business Growth with Channel Automation and the power of NFC (00:34:06)
In this episode of Channel Automation, Steven White, Vic Sun, and KC Urias discuss the power of their new technology in comparison to traditional marketing methods. They challenge various companies to use their automation system and show how it can capture more customers and increase conversion rates. From integrating with Facebook and Instagram for direct communication to utilizing NFC technology for easier lead generation, they delve into the effectiveness of channel automation in different...
- Next-Level Customer Experience in Call Center Automation (00:32:40)
In this episode of the Channel Automation Podcast, we explore strategies for improving user experience to drive higher customer conversion rates. From reconsidering call-heavy approaches to prioritizing brand alignment and understanding customers, we discuss the key factors that contribute to success. We also delve into the impact of addressing weird customer experiences, cost-effective enhancements for call center conditions, and incentivizing salespeople based on customer reviews. Join us f...