Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
📻 Siste episoder av CRM MVP Podcast
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Episode 113: A Texas-size pitcher of Copilot kool-aid (00:38:41)
I just got back from the 2024 Community Summit in San Antonio, TX and I wanted to share my thoughts on my experience attending the event this year. I discuss what I liked, what I didn't like, and what...
Episode 112: Here's how the sausage is made (00:39:44)
Here's what I learned as the Microsoft Business Applications Program Director for over 2 years. In this episode we will talk about: Where have I been? How did I end up at Microsoft? What did I learn?...
Episode 111: Real Project Stories (00:53:17)
Dani and James host this episode of the podcast and they share stories from projects in the past where things didn't work as expected from the get go. Hosted by: Dani Kahil: https://www.linkedin.com/i...
Episode 110: The truth about API Call Limits and Entitlements (00:52:39)
This episode focuses on API calls and the entitlements that Microsoft expects customers to follow based on their licenses. Gustaf Westerlund joins me to share everything you need to know about API cal...
Episode 109: UG Summit 2021 Debrief (00:35:59)
Last week we attended the UG Summit 2021 in Houston, TX...many people were concerned about having an event in person and a large number of attendees decided to attend virtually instead. In this episod...
Episode 108: Let's talk about the latest licensing changes! (00:51:18)
I'm never really excited to see announcements around licensing for Dynamics 365 and Power Apps, but I've been looking forward to this announcement for months! But first, as usual, I went into a tangen...
Episode 107: Who is the father of Dynamics CRM/365? (01:04:21)
There's someone who works at Microsoft who has been involved in the release of Microsoft Dynamics 365 (previously known by different names) since its Beta version. He led the creation of the first ver...
Episode 106: Unhappy with your Dynamics 365 Solution? Get an audit! (00:33:37)
Solution audits are a great way to work around challenges with your current implementation, whether it is because you are curious about the effort to fix an issue, complete a migration, or improve use...
Episode 105: Is this the end of the line for Microsoft Dynamics 365 On-Prem? (00:48:00)
This is our 4th Anniversary Episode! Thank you everyone who have been listening since May 2017. This one is for you! I found some interesting data about the Lifecycle of Dynamics 365 On-Prem. Listen t...
Episode 104: Dealing with uncommon project requirements like an MVP (00:59:02)
In this podcast Microsoft MVPs Hamish Shield and Dani Kahil dive into the concept of 'requirement curveballs', sharing their experience in challenging projects with complex , misunderstood or ambiguou...
In this episode of the podcast I talk to Andrew Ly, who on top of being one of my favorite MVPs in the world he just became a FastTrack Recognized Solution Architect. Andrew discusses the process he w...
Episode 102: Microsoft is taking over the local user groups (00:51:23)
Recently Microsoft announced that they will be taking over the support of local user groups while other organizations battle to fill the gaps Microsoft will be unable to fill initially such as in pers...
Episode 101: Love it or Hate it? General Functionality Edition (00:53:51)
Today we discuss 10 capabilities from Dynamics 365/Power Apps that have been around for a while and whether they are still useful. need some work, or never worked whatsoever. The List: 1. More Address...
Episode 100: WE'VE COME A LONG WAY (01:07:19)
To celebrate our 100th episode, I decided to compile some data about the show and go over it with you. Along the way, you'll find me going out in tangents and sharing some lessons and best practices.....
Episode 99: Love it or Hate it? Customer Service App Edition (01:07:23)
Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today...
Episode 98: Awesome 2021 release wave 1 features, and is MVP's "quality" declining? (00:52:41)
The Dynamics 365 2021 release wave 1 is upon us and I wanted to take a few minutes to talk about some of the features I'm really excited about, including very innovative (and borderline hard to believ...
Episode 97: Love it or Hate it? Sales App Edition (00:59:25)
Most of the functionality in the Dynamics 365 Sales App has been around for over a decade, so I invited two Microsoft MVP veterans and world-class implementers to discuss the value of these features ...
Episode 96: 2020 in Review (00:55:00)
Let's take an hour to go over the goals we set out to achieve in 2020, and how successful we were against those goals. We also go through some of the most exciting moments in the year, the launch of t...
Episode 95: CREATING POWER APPS FOR FREE (00:45:18)
A couple of years ago Microsoft released the $10 per user per app per month license and a lot of organizations were either tempted to make a move into the new licensing model or made the change altoge...
Episode 94: Dear Microsoft - 2020 Edition (01:07:47)
Last year we got together and asked Microsoft for some new features and some changes or adjustments to existing ones...since we had such a poor record in 2020 (just like everyone else this year) we de...
Episode 93: WHAT'S GOING ON AT DYNAMIC COMMUNITIES? (01:04:58)
The Coronavirus Pandemic has affected millions of businesses around the world, one of those businesses is Dynamic Communities, Inc. The organization that runs the user groups globally and the organize...
Episode 92: Should you be using the Product Catalog? (01:01:53)
The Product Catalog in Microsoft Dynamics 365 is a polarizing piece of functionality. Some people love it and some people swear they'll never use it, some think it's too complicated and some think it'...
How scary would it be to end up with a failed CRM Implementation that costs your company hundreds of millions of dollars? This is exactly what happened on Halloween of 1999 to Hershey. Let's talk abou...
Episode 90: An MVP Guide to CRM Data Quality (00:51:11)
Dealing with data is one of the most challenging aspects of owning a CRM Solution. Whether you are using Dynamics 365 or Power Apps, I wanted to share a list of 10 things you can put in place to make ...
Episode 89: Ten secrets Microsoft MVPs DON'T want you to know (00:57:21)
There are countless online articles titled something like "Here are the secrets *insert profession or industry here* don't want you to know", and it gave me the idea for this episode. Here are ten sec...
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