Don' Forget Your Tickets is a podcast devoted to the unsung heroes of the spectator sports and events industries, the Ticketing Managers. We explore who they are, their well-guarded industry secrets, and how they entered the field. Beyond that, we delve into a broader ticketing realm, inviting experts from various fields to share their insights and stories. Our primary aim is to add value and highlight deserving individuals.
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James Callan: The Renaissance of Irish Football & The 2026 Season Kick-Off (00:31:40)
Are we witnessing a golden era for the League of Ireland? As the 2026 season kicks off this Friday, we’re diving deep into the culture, commerce, and passion driving Irish football forward. In this se...
Boxing Day Special: The Ultimate Football Fan Journey; Ashley Lambell on Ground-Hopping, Matchday Magic, and the 92 Stadiums Challenge (00:27:03)
This episode of Don’t Forget Your Tickets is a special one. It’s a heartwarming and inspiring conversation that celebrates the magic of football fandom through the eyes of a true supporter. For the fi...
First Female CEO: Ciara McCormack on Breaking Barriers in Irish Football (00:26:12)
This episode of Don't Forget Your Tickets is a special one. It’s a deeply personal and honest conversation that explores both the triumphs and tribulations of a truly extraordinary career in football....
Why Smarter Segmentation Sells More Seats - with Lukas Mikkel Hansen, Co-founder of Playmakers (00:25:45)
How many sports industry professionals do you know who have subscribed to 800 different club newsletters to learn how clubs around the world communicate with their fans? Probably none, but Lukas Mikke...
Ian Dutton of Sporting Group International on Sponsorships, American Investment & Football's Future (00:21:06)
What is the real impact of American investment on English football, and how are clubs adapting to a changing sponsorship landscape? For answers, we turn to a man who has seen it all from the inside: I...
How club-branded Fan Apps sell more tickets and build loyal communities - with Adam Stighäll, CEO of Forza Clubs (00:25:36)
What can a club-owned fan app do that social media can’t? A lot, especially when it comes to ticket sales, first-party data, and shifting fan behavior at scale, says Forza Clubs' CEO Adam Stighäll. In...
50th Episode Anniversary Podium Special: Mastering the Crowd: Safety, Trust, and AI in Modern Events - with Morten Therkildsen MSc (00:34:18)
Don’t Forget Your Tickets — Podium Special with Morten Therkildsen What can a Japanese tea ceremony teach us about running safe football matches? Quite a lot, according to operational safety expert Mo...
Why your sponsorship strategy needs a human heartbeat: Insights from James Wynne, founder of Playbook Sponsorship (00:26:34)
In this episode of Don’t Forget Your Tickets, we’re joined by James Wynne—founder of Playbook Sponsorship and a sponsorship leader whose work has spanned the Caribbean Premier League, Digicel, Guinnes...
50th Episode Anniversary Podium Special: Brooke Arthur on Olympic Ticketing, Growth, and Storytelling (00:32:16)
To celebrate the 50-episode milestone of Don’t Forget Your Tickets, we’re revisiting our most downloaded guests in a special mini-series: the Podium Specials. First up is Brooke Arthur—a ticketing exp...
From Zero to Stadium Hero: Daniel Cook (Head of Ticketing, WRU) on Digital Strategy, Data, and the Demands of Matchday (00:30:48)
What does it take to go from zero experience in ticketing to leading one of Europe’s largest stadium operations? In this live rooftop conversation from Manchester, we catch up with Daniel Cook, newly ...
What it takes to land your dream job in Sports: Insights from James Gershfield, Head of Sports & Entertainment at Forsyth Barnes (00:22:34)
What does it take to land a top job in Sports? We're live with a new season of Don't Forget Your Tickets, and in this opening episode of season seven, James Gershfield, Head of Sports & Entertainment ...
Dominik Schreyer (interviewed by Thom Airs) on The Future of Ticketing - A Live Special from Emirates Stadium in London (00:22:13)
What Will Buying a Match Ticket Look Like in the Future? As ticketing technology evolves and fan behaviors shift, how will clubs adapt to keep stadiums full and fans engaged? For the final episode fro...
Steve Kavanagh (interviewed by Greig Box Turnbull) on Bridging Financial Gaps in English Football - A Live Special from Emirates Stadium in London (00:23:13)
How Can EFL Clubs Build a Sustainable Financial Future? Tight margins, rising costs, and unpredictable revenue streams can make or break a football club’s future. So how can EFL clubs create a financi...
Martin Dunford (interviewed by Alex Eagle) on the Digital Transformation of Football Fan Engagement - A Live Special from Emirates Stadium in London (00:13:14)
How Are Mobile Apps Transforming Fan Engagement in Football? In an era where fans expect a constant connection with their clubs, mobile apps have become more than just digital hubs—they're powerful to...
Mads Liabø and Carl-Erik Moberg (interviewed by Clare Kenny) on Balancing Tradition and Innovation in Today's Football - A Live Special from Emirates Stadium in London (00:22:14)
How Can Clubs and Tech Providers Shape the Future of Ticketing—Together? The best innovations in football rarely happen in isolation—they thrive when clubs and technology providers work hand in hand. ...
Phil Carling (interviewed by Adam Leventhal) on the Commercial Landscape of Football - A Live Special from Emirates Stadium in London (00:24:30)
The Commercial Evolution of Football – Where Is It Heading Next? From local sponsors to billion-euro global partnerships, football’s commercial landscape has transformed beyond recognition. But what’s...
Kjetil Sørtun (interviewed by Preyan De Silva) on Next-Gen Ticketing and Personalised Fan Experiences - - A Live Special from Emirates Stadium in London (00:18:10)
How Can “Headless Ticketing” Unlock the Future of Fan Experiences? Ticketing is no longer just about selling seats—it’s about empowering clubs to build their own fan journeys. But what if your ticketi...
Kevin Dixon (interviewed by Alex Eagle) on the Evolution of Stadium Access Control Technology - A Live Special from Emirates Stadium in London (00:14:38)
How has stadium access control evolved from paper tickets to cutting-edge digital solutions? In this episode of Don't Forget Your Tickets, recorded live at Emirates Stadium, Kevin Dixon (HID Global) t...
Sophie Downey and Rachel O'Sullivan (interviewed by Thom Airs) on Transforming Women's Football from Visibility to Vibrant Growth - A Live Special from Emirates Stadium in London (00:21:45)
Can Women’s Football Rival the Global Impact of the Men’s Game? The growth of women’s football has been nothing short of remarkable—but how far can it go? In this episode of Don't Forget Your Tickets,...
David Kynaston (interviewed by Greig Box Turnbull) on Life Long Loyalty to Small Town Football Clubs - A Live Special from Emirates Stadium in London (00:21:31)
What Keeps Fans Loyal to Their Club for a Lifetime? Football is more than just a game—it’s identity, community, and lifelong devotion. Few understand this better than esteemed historian and lifelong A...
Daniel Gianmarco Krizan (interviewed by Preyan De Silva) on Facial Recognition Ticketing - A Live Special from Emirates Stadium in London (00:22:29)
Unlock the Future of Sports Ticketing—With Just a Smile! Join us for a fascinating conversation with Daniel Gianmarco Krizan of TruCrowd and Preyan De Silva from Wimbledon – The All England Lawn Tenni...
Stefan Borson (interviewed by Adam Leventhal) on the Intersection of Football and Finance - A Live Special from Emirates Stadium in London (00:24:40)
Football isn’t just about the game—it’s a billion-euro empire, thanks to the intricate work of legal and financial experts. Stefan Borson, CEO of Watchstone Group and former financial advisor to Manch...
Paul Barber OBE (interviewed by Clare Kenny) on Football's Future and Club Sustainability - A Live Special from Emirates Stadium in London (00:24:55)
Discover the transformation of modern football with Paul Barber, the dynamic CEO and Deputy Chairman of Brighton & Hove Albion FC. Sharing his unique journey from dreaming of being a player to becomin...
From Local Fans to Global Engagement: Exploring Football’s Digital Future with Curt Baker from FotMob (00:23:43)
Fan engagement for modern football clubs has evolved beyond simply connecting with local supporters—it’s now about reaching and resonating with a global fan base. In this episode of Don’t Forget Your ...
From Local Roots to European Goals: A Journey Through Northern Irish Football with Neil Coleman from NIFL (00:17:03)
Discover the captivating journey of Northern Irish football with Neil Coleman, Head of Communication and Digital Innovation at the Northern Ireland Football League (NIFL). In this Road Trip Special of...
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